Ashley Irazú Ocampo Barragan
Order Processor
Guadalajara, Jalisco
Summary
Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Order Processor
Rapido Solutions Group
08.2023 - Current
- Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
- Contributed to process improvement initiatives by identifying areas for potential enhancements within the order processing department.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Reduced customer complaints by promptly addressing issues related to order status or shipment delays.
Technical Support Representative
Beliveo Mexico
04.2021 - 06.2022
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service Agent
Beliveo Mexico
11.2019 - 09.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Retain customers with a high satisfaction.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Addressed customer account discrepancies and concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
International Business Economics -
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico 01.2022 - Current
Skills
Shipment Processing
Returns processing
Shipment Processing
Scheduling pick ups
Providing estimated delivery dates
Verifying shipments
Timeline
Order Processor
Rapido Solutions Group
08.2023 - Current
International Business Economics -
Universidad De Guadalajara
01.2022 - Current
Technical Support Representative
Beliveo Mexico
04.2021 - 06.2022
Customer Service Agent
Beliveo Mexico
11.2019 - 09.2020