Astrid Blanco
San Diego, California
Summary
Young versatile professional with experience in costumer service, Digital Marketing, and Futures Trading. Demonstrates exceptional interpersonal and communication skills, ensuring positive customer interactions and satisfaction. Proficient in developing and executing digital marketing strategies that drive engagement and growth. Experienced in trading, with a strong analytical mindset and the ability to make informed decisions. Adept at multitasking and managing diverse responsibilities with a high level of organization and attention to detail. Committed to continuous learning and adapting to new challenges, providing exceptional service and achieving company/business objectives.
Overview
5
5
years of professional experience
Work History
Cashier - Customer Service Assistant
Mónerick Papelerías
06.2021 - 03.2024
- Greeted customers entering store and responded promptly to their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Stocked, tagged and displayed merchandise as required.
Waitress/Server - Customer Service
Panadería Silberbrunnen
02.2019 - 12.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Digital Marketing Diploma -
CETYS University
Tijuana, Baja California, Mexico06.2022
Investments And Futures Trading Certificate - Finance And Economics
Siempreprofit Trading Academy
Barcelona, Spain08.2021
High School Diploma -
UEN Elizabeth Von Keller
Colonia Tovar, Aragua, Venezuela07.2019
Skills
- Patience and Empathy
- Team player attitude
- Workplace Cleanliness
- Reliability and punctuality
- Interpersonal and Organizational Skills
- Customer Service
- Building rapport
- Quick Learner
- Adaptability and Flexibility
- Excellent Communication
- Strong Work Ethic and integrity
- Computer Skills
- Cash Handling
- Relationship Building
- Analytical Thinking
- Maintaining confidentiality
- Positive demeanor
- Data Entry Efficiency
- POS Systems
Languages
Spanish
English
Hobbies
- I'm a musician/artist, i enjoy music production, songwtiting, singing and creating new artistic projects.
- I like going to the gym, reading and studying.
Timeline
Cashier - Customer Service Assistant
Mónerick Papelerías
06.2021 - 03.2024
Waitress/Server - Customer Service
Panadería Silberbrunnen
02.2019 - 12.2020
Digital Marketing Diploma -
CETYS University
Investments And Futures Trading Certificate - Finance And Economics
Siempreprofit Trading Academy
High School Diploma -
UEN Elizabeth Von Keller
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