Microsoft Office
Astrid Valeria Robles Briseño
Student
Summary
Model student, with excellent grades, passion for learning and pursuing her ideas in any field, responsible, honest and disciplined. Creative and with love for the arts, sciences and recreational activities. Entrepreneurial and astute, leader with quick response to problems and creative solutions.
She is extrovert, adaptable, friendly and respectful.
Overview
3
3
years of professional experience
3
3
Languages
12
12
years of post-secondary education
Work History
Cashier
Amazónico
10.2023 - Current
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Customer Service Cashier
Silver Hermanos
12.2020 - 01.2024
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Utilized various software applications to process customer orders.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Answered product questions using knowledge of sales and store promotions.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
08.2021 - Current
- Excellent Grades in all semesters
- Leader
- Exceptional in science subjects
- Gastronomy Diploma
- Projects with social importance (ecology and commerce)
- Business Administration Diploma
- Creation of functional companies
- Manage of Spanish and English
- Art and Sports classes
- Completed Coursework: general gastronomy, 2022-2024
- Intercompany competition
International Gastronomy Diploma - Gastronomy
06.2021 - 10.2021
- Spanish Gastronomy
- Oriental gastronomy
- French Gastronomy
- Italian Gastronomy
- Japanese Gastronomy
High School Diploma -
08.2018 - 06.2021
- Degree Awarded with Honors
- ballet, 2020 to 2022
- Piano, 2013 to 2020
- Art classes, 2014 to 2021
- Editorial course
- Use of Microsoft and iOS
- Audiovisual club
Elementary School -
08.2012 - 06.2018
- Degree Awarded with [Honors]
- Mexican Folk Dance , 2012 to 2018
- Hap-kiddo and self defense classes, 2014 to 2018
- Art Classes (oil, watercolor, charcoal, sculpture, ceramics, embroidery, vinyl, theory, drawing, caricature) 2014 to 2021
- Music Classes, 2015 to 2024
- Rigorous etiquette classes, 2012 to 2018
Skills
Adaptability
Software
IOS
Canvas
Pictochart
Photoshop
Zoom
Teams
G´suite
Social Media
Interests
Read
Write
Learn languages
Dance
Cook
Social media (blogging)
Read Science documents
Draw
Watch tv series
Read comics
Photography
Art
Visit museums
Music
Timeline
Cashier - Amazónico
10.2023 - Current
UTEG Pedro Moreno - High School Diploma,
08.2021 - Current
ISU - International Gastronomy Diploma, Gastronomy
06.2021 - 10.2021
Customer Service Cashier - Silver Hermanos
12.2020 - 01.2024
José Clemente Orozco, Educative Center - High School Diploma,
08.2018 - 06.2021
Lopez De Legazpi College - Elementary School ,
08.2012 - 06.2018
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