Athalia Salome Zavala Contreras
Languages
Mérida,YUC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Advocate
Concentrix
Plaza Harbor, Local 112B, Zona Industrial, 97204 M
03.2023 - 02.2024
- Implemented a proactive approach in anticipating potential problems, preventing escalations and negative feedback from customers.
- Monitored customer feedback closely, making necessary adjustments to meet their expectations consistently.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
Front Desk Receptionist
Residence Inn Marriott
Calle 3-A 272 X 20 A, Xcumpich, 97204 Mérida, Yuc.
09.2022 - 02.2023
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Foreign Languages Education
Instituto Alemán
Av. Andrés García Lavín 337 Altos, San Ramón Nte, 05.2001 -
Skills
Inbound Call Management
Service-oriented mindset
Complaint Handling
Educating customers
Training development aptitude
Customer services
Conflict Resolution
Persuasive Communication
Documentation coordination
Active Learning
Timeline
Customer Advocate
Concentrix
03.2023 - 02.2024
Front Desk Receptionist
Residence Inn Marriott
09.2022 - 02.2023
Foreign Languages Education
Instituto Alemán
05.2001 -