Athena Jiménez Alegrías
San José del Cabo
Overview
9
9
years of professional experience
Work History
Sub-manager Front Desk
Krystal Grand Los Cabos • Grupo Hotelero Santa Fe
San Jose Del Cabo
04.2025 - Current
- Executed monthly operational shifts to enhance service efficiency.
- Resolved complaints promptly, ensuring customer satisfaction.
- Conducted administrative follow-ups specific to reception tasks.
- Managed room assignments and effectively addressed overbooking situations.
- Facilitated ongoing training for staff to improve service quality.
- Minimized discrepancies in off-margin and master folios through rigorous audits.
- Positioned hotel on social media platforms, Medallia, and TripAdvisor to boost visibility.
- Achieved sales goals by implementing effective room upselling strategies.
Nigth Manager
Wyndham Alltra • Grupo playa
Nuevo Vallarta, Nayarit
12.2024 - 03.2025
- Provided customer service and resolved complaints efficiently.
- Oversaw nightly hotel operations to ensure smooth functionality.
- Conducted nightly audits of reception for accuracy and compliance.
- Reconciled and closed reservations to maintain operational integrity.
- Performed audits of various hotel areas to identify improvement opportunities.
- Executed room audits to uphold quality and standards.
Front Desk Manager
The Grand Mayan • Vidanta
Nuevo Vallarta, Nayarit
02.2024 - 06.2024
- Resolved customer complaints efficiently to enhance service satisfaction.
- Implemented strategies to improve check-in and check-out processes.
- Managed control of room occupancy rates and overbooking scenarios.
- Achieved objectives for Metav and RCI consistently through effective planning.
Manager on duty
Vidanta
04.2023 - 02.2024
- Resolved guest complaints through effective communication and prompt action.
- Conducted inspections of general areas to ensure cleanliness and functionality.
- Monitored and followed up on pending tasks in hotel towers for timely completion.
- Assessed gardens for improvement opportunities to enhance guest experience.
- Ensured adherence to quality standards and alignment among team members.
- Developed proposals for enhancements in common areas for guests and staff.
Front Desk Manager
Sea Garden • Vidanta
Nuevo Vallarta, Nayarit
10.2018 - 04.2023
- Resolved customer complaints efficiently, ensuring swift and satisfactory solutions.
- Facilitated resources for achieving SSH objectives and goals.
- Administered room management and allocation processes effectively.
- Adhered to AAA standards consistently.
- Maintained a positive workplace environment.
- Achieved Trip Advisor and Google targets reliably.
- Met partnership goals with RCI partners.
- Managed and assigned online reservations via OTAs.
Front Desk Supervisor
Vidanta
Nuevo Vallarta, Nayarit
06.2017 - 09.2018
- Achieved SSH objectives through effective team collaboration.
- Ensured adherence to check-in and check-out standards.
- Maintained training compliance for staff performance.
- Guaranteed reception area policy compliance to uphold service quality.
- Facilitated necessary tools for efficient operational functionality.
Front Desk Receptionist
Vidanta
Nuevo Vallarta, Nayarit
10.2016 - 06.2017
- Ensured compliance with check-in and check-out standards.
- Maintained cleanliness and organization in work area.
- Executed daily assigned tasks efficiently.
- Updated electronic logs and operating systems consistently.
- Facilitated effective communication with supplier departments.
Education
Intern - Business Administration
Cuvat
Bahía De Banderas, Nayarit12.2021
Skills
- Microsoft Excel, PowerPoint, and Word
- AAA certification experience
- Great Place to Work experience
- OTA management
- Opera, Innssist, and Dynamics proficiency
- TripAdvisor and Google review response
Websites
IDIOMAS
Español natal
Inglés avanzado
Training
- DIS Course (Comprehensive Supervisor Development)
- First AidSMART Model Objectives
- CourseIMSS Certificates regarding Covid-19
- RCI Diamond Recognition 2020 – 2023
- Hotel Butler Certificate
- Emotional Intelligence Certificate (Comprehensive Supervisor Development)
Timeline
Sub-manager Front Desk
Krystal Grand Los Cabos • Grupo Hotelero Santa Fe
04.2025 - Current
Nigth Manager
Wyndham Alltra • Grupo playa
12.2024 - 03.2025
Front Desk Manager
The Grand Mayan • Vidanta
02.2024 - 06.2024
Manager on duty
Vidanta
04.2023 - 02.2024
Front Desk Manager
Sea Garden • Vidanta
10.2018 - 04.2023
Front Desk Supervisor
Vidanta
06.2017 - 09.2018
Front Desk Receptionist
Vidanta
10.2016 - 06.2017
Intern - Business Administration
Cuvat