Windows 10,11,12
Aurelio Miguel Mendoza
San José Texopa
Summary
Friendly and positive Answering Service Operator with successful career in call center settings. Proven success processing high volume of calls and maintaining efficiency in fast-paced environments. Dedicated to resolving customer issues quickly and thoroughly for excellent service.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Visual Merchandiser
Abercrombie and Fitch
03.2013 - 01.2017
- A Visual Merchandiser with four years of professional experience specializing in fashion design, product marketing, graphic design, and merchandising
- A proven track record of creating and implementing visually compelling displays for fashion products in high-traffic retail locations
- In addition to customer satisfaction in the work place.
Sales Associate
Aldo Conti
01.2017 - 01.2018
- Manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made.
Technical Support / Customer / Field Tech Support
Dish MX
12.2017 - 10.2022
- Assisting customers and other technicians during software releases, including answering questions and general systems support when necessary
- Coordinate with other Support Specialists to assist with calls and take over when dealing with a challenging customer concern or request
- Maintain customer accounts and record account information.
English Teacher
Private Tutor
09.2020 - Current
- Planning, preparing and delivering lessons
- Preparing teaching materials
- Helping pupils improve their listening, speaking, reading and writing skills in individual and group sessions
- Checking and assessing students' work, and providing feedback.
Answering Service
Platinum IP LLC
- Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success
- Proven ability to establish rapport with clients
- Reliable and driven, with strong time management and prioritization abilities.
Education
Software and Hardware - Network configuration and securitySystem AdministrationTechnical support and troubleshootingWAN/LANCloud managementHardware Development, Analysis, and TestingSoftware installationTech support
Houston Community College / Texas Technical College
Skills
Customer satisfactionCommunicationLeadershipProblem solvingCreativityVisual merchandiser and salesMarketing and sales associate
Customer Service un
Customer Service
Customer communications
Stress Tolerance
Documenting calls
Message Taking
Verbal communication skills
Call Routing
Professionalism and Courtesy
Empathy and patience
Greeting customers
Front Desk Operations
Client Service
Computer Skills
Reliability
Team building
Problem-solving abilities
Problem-Solving
Goal Setting
Multitasking
Professional Communication
Activities
Member of the New York soccer club. I enjoy sport, traveling, listening to music and sharing a great meal with friends.
References
- Jesus Morales, (771)101-9938
- Lic Aurelio Jesús Mendoza Peña, (713) 482-9819
- Iltse Fuentes, (713)401-7140
Software
Timeline
English Teacher
Private Tutor
09.2020 - Current
Technical Support / Customer / Field Tech Support
Dish MX
12.2017 - 10.2022
Sales Associate
Aldo Conti
01.2017 - 01.2018
Visual Merchandiser
Abercrombie and Fitch
03.2013 - 01.2017
Answering Service
Platinum IP LLC
Software and Hardware - Network configuration and securitySystem AdministrationTechnical support and troubleshootingWAN/LANCloud managementHardware Development, Analysis, and TestingSoftware installationTech support
Houston Community College / Texas Technical College