Axel ALberto Reyes Guitierrez
Tlalnepantla
Summary
With a proven track record at American Express, I excel in delivering exceptional customer service in a bilingual setting. My expertise spans technical support and cultural awareness, ensuring customer satisfaction. Demonstrated empathy and strong verbal communication skills have significantly enhanced client experiences, making me a valuable asset to any customer-focused team.
Overview
6
6
years of professional experience
Work History
Bilingual Agent
American Express
02.2023 - 11.2024
Customer Service for insurance in AMEX
Bilingual Agent
Atento
02.2021 - 01.2022
Make appointments for customers to fix their electronic devices.
Bilingual Agent
SYKES
01.2020 - 02.2021
Make appointments for customers to fix their electronic devices.
Bilingual Agent
Marriot International
06.2018 - 11.2019
Reservations for Marriot brand hotels world wide.
Education
Bachelor LIC. - Communication Publicitaria
CUDEC
Tlalnepantla, México, Mexico09-2020
Skills
- Empathy and patience
- Verbal communication
- Technical skills
- Cultural awareness
Music Producer and Singer
I have a passion for music , I love writing songs and singing, I have music in all the streaming platforms.
Languages
English
Bilingual or Proficient (C2)
Timeline
Bilingual Agent
American Express
02.2023 - 11.2024
Bilingual Agent
Atento
02.2021 - 01.2022
Bilingual Agent
SYKES
01.2020 - 02.2021
Bilingual Agent
Marriot International
06.2018 - 11.2019
Bachelor LIC. - Communication Publicitaria
CUDEC
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