Axel Arath Yañez Perez
Digital Communication
Madero
Summary
Dynamic Sales Executive with a proven track record at INBTEL, excelling in business development and client relationship management. Leveraged expert product knowledge and active listening to boost sales revenue and enhance customer satisfaction, achieving significant repeat business. Skilled in lead prospecting and delivering exceptional service under pressure.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sales Executive
INBTEL
04.2022 - 07.2025
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Customer Service Representative
Teleperformance
07.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Recepcionist
Club Maeva Miramar
03.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Arts - Digital Communications And Media
Universidad Del Noreste
Tampico, Tamaulipas, Mexico 05.2001 -
Skills
Business development and planning
Lead prospecting
Business networking
Sales funnel management
Active listening
Customer service
Product knowledge
Call center experience
Timeline
Customer Service Representative
Teleperformance
07.2023 - 04.2024
Sales Executive
INBTEL
04.2022 - 07.2025
Recepcionist
Club Maeva Miramar
03.2018 - 03.2019
Bachelor of Arts - Digital Communications And Media
Universidad Del Noreste
05.2001 -