AXEL Gael Ramirez Vazquez
Queretaro
Summary
Driven Student at UPQ, I leveraged my mechanical design and problem-solving skills to identify market opportunities, securing partnerships that enhanced operational efficiency through automation and advanced mechanical solutions. Excelled in project management and communication, fostering team collaboration and customer loyalty at AAA, leading to significant business growth. My experience in mechanical design, programming, and maintenance aligns with the interdisciplinary nature of mechatronics engineering, making me adept at integrating mechanical and electronic systems for optimized performance.
Overview
3
3
years of professional experience
Work History
Co-Founder
Top Tier
03.2021 - 03.2023
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Managed daily operations, including scheduling and employee management, ensuring smooth and efficient business processes.
- Communicated with team members, customers, and vendors to resolve technical and operational issues effectively.
- Recruited, hired, and trained personnel, monitoring performance and implementing technical training programs.
- Oversaw day-to-day activities, leveraging problem-solving and analytical skills to improve operational efficiency.
- Delivered consistent service to develop and retain a strong customer base, applying technical knowledge to enhance service quality.
- Built competitive edge through strategic business development and the integration of new technologies to optimize operations.
- Contacted existing and prospective clients to increase new and repeat business, emphasizing the technical advantages of services offered.
Customer Service Agent
AAA
01.2020 - 03.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach, applying technical knowledge to provide accurate information.
- Handled customers' advanced needs with properly escalated calls and scheduled service appointments, coordinating with technical departments to resolve complex issues.
- Resolved issues based on thorough investigations of concerns, using analytical skills to identify root causes and implement effective solutions.
- Verified account information and personal data to maintain security and confidentiality, ensuring compliance with technical standards.
- Documented customer interactions and account details in AAA software, maintaining accurate and organized records.
- Achieved complete resolutions by coordinating with theft and accidents departments, applying problem-solving skills to address technical issues.
- Assisted customers with inquiries regarding insurance policies, providing detailed technical explanations and solutions.
Education
Bachelor of Science - Mechatronics Engineering
Universidad Politécnica De Querétaro
Carretera Estatal 420 S/N El Marqués, 76240 Qro08.2025
High School Diploma -
Pampa Highschool
11 E Harvester Ave, Pampa, TX 7906508.2020
Skills
- Mechanical Design: Internationally certified in mechanical design with proficiency in SolidWorks, including 3D modeling, assembly, and simulation
- Programming: Basic knowledge of programming languages such as Python, C, or similar, used for automation and control systems
- Systems Integration: Experience in integrating mechanical, electronic, and software components to create cohesive mechatronic systems
- Maintenance: Intermediate knowledge of maintenance procedures and industrial security, ensuring the reliability and safety of mechanical and electronic systems
- Problem Solving: Strong analytical skills to diagnose and troubleshoot issues in mechatronic systems, leading to efficient and effective solutions
- Project Management: Ability to manage projects from conception to completion, including planning, scheduling, and coordinating resources
- Communication: Excellent communication skills to collaborate with multidisciplinary teams, customers, and vendors to achieve project goals
- Technical Documentation: Proficient in documenting technical processes, designs, and maintenance procedures to ensure clarity and compliance
- Automation and Control Systems: Knowledge of automation systems, including PLCs, sensors, and actuators, to enhance system functionality and performance
- Industrial Security: Intermediate understanding of industrial security practices to protect systems from physical and cyber threats
Working Out
Working out is my passion and a key part of my daily routine. It helps me stay disciplined, maintain focus, and improve my physical and mental well-being. Through consistent exercise, I develop perseverance and a strong work ethic, which I apply to my academic and professional endeavors.
Languages
English
Bilingual or Proficient (C2)
Timeline
Co-Founder
Top Tier
03.2021 - 03.2023
Customer Service Agent
AAA
01.2020 - 03.2021
Bachelor of Science - Mechatronics Engineering
Universidad Politécnica De Querétaro
High School Diploma -
Pampa Highschool
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