Installing and Configuration of Company and related Software
Axel Mauricio Ramirez Flores
Applications Support Analyst
Valle Primavera #3201-B,
Summary
I started my professional career as a web Developer. Mainly working with Angular and Java.
I've moved on to Functional/Technical support as I discovered this to be my vocation. I enjoy working with customers and colleagues, helping my team grow and delivering excellent customer support.
My ideal work environment is one where I can continue to learn about my company's applications and related technologies in order to deliver excellent customer support and help my team with complex tasks.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Technical Analyst
BlueYonder
Monterrey
01.2020 - Current
- Act as the initial point of contact for all Blue Yonder TMS Solutions related cases from customers or other internal stakeholders.
- Responsible for Blue Yonder TMS Solution suite installation and configuration including understanding of associated 3rd party components
- Responsible for monitoring proactive alerts and driving corrective and preventive actions to ensure solution availability
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Document resolution steps on Knowledge Articles to promote case deflection
- Work closely with the Blue Yonder TMS Solution Experts for complex issue resolution including Product Development
- Continuous learning on latest Blue Yonder TMS Solutions
Application Development Associate
Accenture Mexico
Monterrey
01.2018 - 01.2020
- Design and development of Fullstack Web Applications using Agile methodologies
- Use of new and upcoming technologies, such as non-relational databases and Splunk
- Documentation of code and application functions
- Usage of Angular for frontend development and Java (Spring) for backend.
- Collaboration within the development teams, using Code reviews and best practices to improve code quality
Education
Bachelor of Science - Computer Engineering
Tecnologico De Monterrey
Monterrey 08.2013 - 12.2017
High School Diploma -
Tecnologico De Monterrey
Veracruz 01.2010 - 07.2013
Skills
Technical Support
Software
Troubleshooting System and Application outages
Application knowledge transfer
Documentation of solutions to known application bugs and issues
Oracle DB
SQL Server
Support of Windows applications
Usage of Unix Systems
Understanding of Code
Timeline
Technical Analyst
BlueYonder
01.2020 - Current
Application Development Associate
Accenture Mexico
01.2018 - 01.2020
Bachelor of Science - Computer Engineering
Tecnologico De Monterrey
08.2013 - 12.2017
High School Diploma -
Tecnologico De Monterrey
01.2010 - 07.2013
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