Axel Paul López García

•Customer Inquiries: Respond promptly to customer inquiries regarding LAPP products, services, and delivery information via phone, email, or other communication channels. Provide accurate product details and ensure customer understanding of our offerings.
•Order Management: Assist customers with order processing, ensuring accuracy in order details, tracking, and delivery schedules. Handle any issues related to product availability or delivery delays.
•Returns and Replacements: Facilitate returns, exchanges, and replacements in line with LAPP's policies and ensure customer satisfaction with the solution provided.
•Payment Verification and Support: Verify payment details, process transactions, and address any billing-related concerns from customers.
•Technical Support: Offer technical guidance to customers on LAPP's products, helping troubleshoot technical issues or providing product specifications as needed.
•Product Knowledge: Stay up-to-date on LAPP's full range of industrial cables, accessories, and solutions to offer informed and relevant support to customers.

• Account Management: Managed large multi-million-dollar accounts, ensuring effective oversight and strategic management of high-value client relationships.
• Financial Transactions: Proficient in processing payments and financial transactions with accuracy and efficiency.
• Collections and Reconciliation: Conducted collections activities, including client meetings, follow-ups, and account reconciliations, to maintain financial health and client satisfaction.
• AR Billing Systems: Experienced in working with various Accounts Receivable (AR) billing platforms and systems, including SAP, ARIBA, and COUPA.
• Target Achievement: Consistently met and exceeded aggressive monthly, quarterly, and annual targets through strategic planning and execution.

• Team Management: Successfully managed a team of 6, providing training and mentorship to enhance performance and achieve team goals.
• Customer Interaction: Actively listened to customer inquiries and concerns, delivering tailored solutions to enhance satisfaction.
• Industry Knowledge: Developed a strong understanding of industry trends, applying this knowledge to improve processes and drive efficiencies.
• Problem Solving: Identified and analyzed issues, implementing effective solutions to resolve complex problems.

• Platform Systems Training: Conducted training classes for employees on platform systems, enhancing their proficiency and ensuring effective use of technology.
• Training Materials Creation: Developed comprehensive training documents and video content to support employee learning and system adoption.
• Product Information: Provided detailed product information to customers, aiding informed decision-making and enhancing their overall experience.
• Platform Testing: Experienced in testing new platforms prior to release, identifying and tracking bugs and errors to ensure smooth deployment.
• Customer Relationship Management: Built and maintained strong relationships with global customers, driving high levels of retention and satisfaction.
• Complaint Management: Handled customer complaints effectively, offering solutions or escalating issues to management as needed.

• Consultative Sales: Managed customer relationships using consultative sales techniques to achieve individual sales goals and drive business growth.
• Credit Analysis: Conducted thorough analysis of new credit requests, renewals, and annual reviews to recommend risk rating adjustments and ensure sound financial decisions.
• Sales Achievement: Closed large sales transactions, consistently exceeding quotas and aligning with company targets.
• Financial Statement Analysis: Developed a deep understanding of financial statements to effectively assess risk and identify business opportunities.