Ayesha Sultana
Bengaluru
Summary
Dynamic Global Training Specialist with over five years of experience in enhancing employee performance and organisational effectiveness. Expertise in communication, multitasking, and creative problem-solving drives the ability to deliver impactful training programs. Proven ability to streamline recruitment and training processes, contributing to a productive workplace. Committed to continuous learning and leveraging advanced tools, such as Excel and Power BI, to support training initiatives. Seeking to further develop skills in a challenging environment that fosters professional growth.
Overview
7
7
years of professional experience
Work History
Global Training Specialist
Workplace Options India Pvt Ltd
11.2018 - 02.2024
- Started as a Legal Referrals Specialist initially.
- Collaborated with the Legal Team for over a year, handling legal cases and surpassing target points.
- Consistently recognised as a top performer.
- Underwent training as a Clinical Referral Specialist. Contributed to the Clinical Team, achieving target points.
- Provided support to both Clinical and Legal Teams during periods of high volume. Additionally, worked with The Global Training Team.
- promoted as Global Recruitment and Training Specialist.
- Identified qualified applicants through online recruiting sources, such as job boards and social media sites.
- Conducted initial phone screens with prospective candidates to assess their qualifications.
- Devised recruitment strategies to identify skilled professionals globally.
- Engaged in negotiating rates with trainers and provided feedback to applicants.
- Maintained relationships with external recruiters and staffing agencies to ensure a continuous pool of qualified applicants.
- Collaborated across departments to align recruitment goals with organisational objectives.
- Selected qualified job applicants or referred them to managers for hiring recommendations.
- Assisted in the onboarding of trainers by providing orientation materials and guidance.
- Trained newly hired team members to enhance productivity.
- Developed and coordinated training sessions to help individuals learn procedures and job tasks.
Process Associate
DXC Technologies
07.2017 - 10.2018
- Created process documentation, such as procedure manuals, user guides, and job aids.
- Executed data entry activities to update customer records, ensuring the accuracy of information.
- Recognised potential risks in processes and suggested corrective actions.
- Kept precise records of all transactions related to processes, following company guidelines.
- Engaged in regular team meetings, offering input on enhancements to existing processes.
- Handled advanced issues with a professional and relationship-focused approach.
- Assisted in special projects as requested by the department manager.
Education
Bachelors Of Commerce -
HKBK Degree College
01.2017
High School -
SMT kamala Bai High School
01.2011
Skills
- Microsoft Office
- Training program development
- Process training
- Performance assessment
- Onboarding programs
- Employee Engagement
- Onboarding
- Basic Power BI
Accomplishments
- Won Student of the year during Degree
- Participated in collegiate and Intercollegiate competitions.
- Organized and Volunteered Cultural events at college
Websites, Portfolios and Profiles
linkedin.com/in/ayesha-sultana-1516821b8
Languages
Hindi
Proficient
C2
kannada
Intermediate
B1
English
Bilingual or Proficient (C2)
Internship
TaTa Consultancy services (TCS), Accounts and Finance, 2017
Hobbies and Interests
- Listening to Music
- Makeup
- Blogging and cooking
Timeline
Global Training Specialist
Workplace Options India Pvt Ltd
11.2018 - 02.2024
Process Associate
DXC Technologies
07.2017 - 10.2018
High School -
SMT kamala Bai High School
Bachelors Of Commerce -
HKBK Degree College
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