Aylin Roxana Medina López
Mérida
Summary
Encouraging management and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment, and I am committed to acquiring new skills and knowledge while contributing significantly to positively impacting company success.
Overview
1
1
year of professional experience
Work History
Customer Service Call Center Representative
Concentrix - One Link Services
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction while maintaining composure under pressure from distressed or dissatisfied customers.
- Maintained high service quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
Pharmacy Cashier and Counter Sales
Farmacia San Juan
01.2024 - 05.2024
- Served customers in the pharmacy, providing advice on pharmaceutical and over-the-counter products, ensuring high-quality customer service and compliance with relevant regulations.
- Handled cash transactions and processed payments accurately.
- Maintained up-to-date knowledge of available products, including their uses, benefits, and potential interactions.
- Assisted in inventory management, helping to restock and organize items.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Utilized counting machinery and software efficiently, optimizing task completion times.
Food Runner
PURA VIDA
08.2023 - 01.2024
- Developed strong collaborative skills with other staff members to ensure a positive customer experience
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- I implemented a positive and helpful attitude at all times while maintaining a professional and flexible approach to different changes
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction as "Employee of the month"
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
Course in Computer Skills -
Center For Technical Studies in Computing (CETEC)
Mérida, YucatánADVANCED ENGLISH COURSE -
EBETEC LANGUAGE ACADEMY
Miami, FloridaCertified Phlebotomy Technician -
Lindsey Hopkins Technical Collage
Miami, Florida.01-2024
High School Diploma -
José Dolores Rodríguez Tamayo
Ticul, Yucatán07.2023
INTERMEDIATE-ADVANCED ENGLISH COURSE -
SIELE (Comprehensive System of Teaching in Foreign
CDMX01.2022
Skills
- Customer Service
- Verbal and written communication
- Interpersonal skills
- Analytical
- Computer skills
- Database research
- Fast learner
Languages
Inglés
Español
Timeline
Customer Service Call Center Representative
Concentrix - One Link Services
08.2024 - Current
Pharmacy Cashier and Counter Sales
Farmacia San Juan
01.2024 - 05.2024
Food Runner
PURA VIDA
08.2023 - 01.2024
Course in Computer Skills -
Center For Technical Studies in Computing (CETEC)
ADVANCED ENGLISH COURSE -
EBETEC LANGUAGE ACADEMY
Certified Phlebotomy Technician -
Lindsey Hopkins Technical Collage
High School Diploma -
José Dolores Rodríguez Tamayo
INTERMEDIATE-ADVANCED ENGLISH COURSE -
SIELE (Comprehensive System of Teaching in Foreign
Similar Profiles
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -