Aylin Vela-Hernandez
Brownsville
Summary
Dynamic professional with extensive experience in customer service and care, recognized for building strong customer relationships and effectively addressing client needs. Exceptional communication and interpersonal skills contribute to delivering superior service, driving revenue growth, and consistently exceeding targets. Proven ability to leverage strategic sales techniques and negotiation skills to foster client loyalty and achieve business objectives. Collaborative team player who adapts seamlessly to changing environments, ensuring alignment with organizational goals and a commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesperson
Qualfon Data Services
02.2025 - 07.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Political Canvasser
Janie Lopez Campaign
11.2023 - 12.2023
- Engage potential supporters by gathering feedback trough surveys in multiple locations
- Assemble information about advantages of our campaign to influence people voting for our candidate
- Adress meetings to improve communication skills
- Send reports daily about specific location canvassed providing summaries and feedback of audience opinions
Customer Service Representative
Advanced Call Center Technologies
01.2023 - 10.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept and update records accurately of all interactions in database including customer names, addresses, phone numbers, credit card information, and product sales
- Conducted proactive investigations of claims fraud
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Sales Associate
DD’S DISCOUNTS
08.2021 - 11.2022
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Organize racks to maintain store visual appeal
- Prepare merchandise for sales floor by pricing and tagging
- Manage returns, exchanges and refunds in accordance with store policy
Medical Assistant
Dr. Antonio Figueroa M.D
01.2022 - 10.2022
- Process an average of 50-100 patients per day
- Sanitize, restock and organize exam rooms and medical equipment
- Triage patients and direct them to exam room, field questions and prepare for physician examinations
- Obtain medical history, medication information, symptoms and allergies
- Prepare and send lab specimens for diagnostic evaluation
- Perform Flu, COVID-19, and strip tests
- Apply Vaccines to patients ages 0-20 yrs old as need it
- Execute physical exams/checkups at designed date and schedule expected return
Pizza maker
Marco’s Pizza
08.2019 - 02.2020
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods
- Handle cash register operations by applying coupons, giving customer totals and processing cash, debit and credit card payments
- Follow food safety sanitation guidelines to prevent foodborne illnesses and promote customer health and safety
- Monitor and maintain clean working areas and cooking surfaces
- Food cutting and restocking
Education
GED - Medicine
Veterans Memorial Early College High School
Brownsville, TX06.2024
Medical assistant - undefined
Southern Careers Institute
Brownsville, TX03.2021
Skills
- Organizational time strategies
- Cross-functional teamwork
- Document analysis
- Customer service
- Document organization
- Safe food handling
- Knowledge of clinical terminology
- Extensive sales background
- Customer transaction management
Accomplishments
- Ranked #1 in top sales performer for 2025 class at Qualfon Data services.
Certification
- CPR
- Medical assistant
Languages
Spanish
English
Timeline
Salesperson
Qualfon Data Services
02.2025 - 07.2025
Political Canvasser
Janie Lopez Campaign
11.2023 - 12.2023
Customer Service Representative
Advanced Call Center Technologies
01.2023 - 10.2023
Medical Assistant
Dr. Antonio Figueroa M.D
01.2022 - 10.2022
Sales Associate
DD’S DISCOUNTS
08.2021 - 11.2022
Pizza maker
Marco’s Pizza
08.2019 - 02.2020
Medical assistant - undefined
Southern Careers Institute
GED - Medicine
Veterans Memorial Early College High School
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