Experienced in establishing team goals, evaluating performance and reporting on results. Adaptable and reliable, with strong leadership and conflict resolution skills.
Overview
6
6
years of professional experience
1
1
Language
Work History
Operations & Team Leader
Vorto MX
12.2023 - Current
Began in the Quality Assurance (QA) department, responsible for reviewing documentation, confirming load readiness with warehouses, and requesting Proof of Delivery (PODs).
Transitioned into a Broker role: sourced carriers for U.S. operations, negotiated competitive rates for urgent loads, and trained them on the internal logistics system.
Promoted to Team Leader, where responsibilities included motivating team members, monitoring key performance indicators, resolving internal challenges, and fostering a collaborative work culture.
Led the creation of adaptive reports based on operational needs, enabling quicker data-driven decision-making in a dynamic environment.
Operations Representative
CH Robinson
02.2023 - 12.2023
Booked loads for nearly all LTL (Less Than Truckload) operations in Mexico.
Managed and tracked shipments, ensuring timely deliveries.
Provided continuous follow-ups and implemented process improvements to accelerate load requests.
Claims Specialist
Uber Freight
05.2021 - 02.2023
Handled overage, shortage, and damage reports for carriers to customers.
Issued return authorizations and monitored claim resolution.
Maintained a high-quality rating for over 3 months.
Inbound Planner Intern
Danfoss
02.2020 - 11.2020
Created and managed purchase orders and delivery plans.
Analyzed material consumption and forecast data.
Negotiated with international suppliers (USA, China, Denmark, Germany).
Planning/Purchasing Intern
Crisa Libbey
02.2019 - 02.2020
Created reports and monitored work/purchase orders.
Handled communication with national suppliers.
Developed proficiency in Excel under strict deadlines.
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