Azucena Ponce Esteban

· Responsible for execution the contracts flow (creation, follow up update, review and closing)

· Review the performance for all the contracts and ensure accomplishment the KPI’s

· Experience working with system platform (C4C, COPS, Epad)

· Sought ways to improve processes and services provided.

· Analyzed complex data sets to identify potential areas of improvement within process, driving continuous improvement initiatives.

· Provide support to the sales team based in the profitability of the area

· Facilitated effective communication between internal departments for the fulfillments of contracts

· Provided ongoing support and guidance to Contract Administrator

Fostering a culture of collaboration and professional growth.

· Collaborated with cross-functional teams to ensure seamless service delivery to clients.

· Verify the availability for the spare parts from Airpower

· Support with the information about sales orders to the sales area

· Follow up the sales orders from the customers and distributors

· Follow up the delivery with logistic area

· Active communication with the logistic area with the purpose to stablish the routes with accordance request for the customers

· Active communication with the internal/ external customers and distributors with the finality to give information about their sales orders

· Negotiation with the internal areas in order to give a solution with the problems for the external customers

· Make corrections for the invoices and credit notes

· Administration for the applications for the sales area (Shop Online, Business Portal).

· Gained extensive knowledge in data entry, analysis and reporting.

Worked well in a team setting, providing support and guidance

· Implementation for MAC´S2 with the logistic area.

· National purchases

· International purchase throughs the system Macs2

· Keep healthy the internal inventory for the warehouse thought Macs2

· Follow up the status for the spare parts

· Reduced response times by effectively managing high-volume customer inquiries and prioritizing issues

· Contributed to the achievement of departmental goals through effective collaboration with colleagues across various departments