Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Azucena Serrano Moreno

Azucena Serrano Moreno

Tecate

Summary

Dynamic customer service professional with a proven track record at Alitzel Closet, excelling in personalized shopping experiences. Recognized for attention to detail and sales expertise, I foster customer loyalty through effective communication and problem-solving. Committed to enhancing client satisfaction while adapting to new technologies in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Personal Shoper

Alitzel Closet
01.2024 - Current
  • Assisted clients in selecting apparel based on personal style and preferences.
  • Curated personalized shopping experiences to enhance customer satisfaction and loyalty.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Cashier

Armandos Taco Shop
12.2018 - 03.2019
  • Operated cash register and processed customer transactions efficiently.
  • Assisted in maintaining clean and organized checkout areas for optimal shopping experience.
  • Supported inventory management by restocking merchandise as needed on the sales floor.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Adapted quickly to new technologies, including point-of-sale systems and payment processing tools.
  • Restocked and organized merchandise in front lanes.

Customer Service Representative

Formula Plastics
11.2012 - 07.2017
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Assisted customers in product selection by understanding their needs and preferences.
  • Streamlined communication between departments to enhance overall operational efficiency and service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Sales Assistant

Rincón Del Paraiso
01.2012 - 11.2012


  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Hostel Receptionist

Estancia Inn
01.2011 - 09.2011
  • Managed reservations using property management software, enhancing efficiency in guest services.
  • Provided detailed information about local attractions and services, improving guest satisfaction and experience.
  • Handled guest inquiries and concerns promptly, fostering a welcoming environment for all visitors.
  • Processed payments accurately, maintaining financial integrity throughout daily operations.
  • Assisted in training new reception staff on policies, procedures, and customer service best practices.

Education

GED -

GED ( Currently Enrolled)
Tecate

High School Diploma -

Colegio De Bachilleres
Tecate

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Sales expertise
  • Upbeat and outgoing attitude

Languages

Spanish
Advanced (C1)
English
Bilingual or Proficient (C2)

Timeline

Personal Shoper

Alitzel Closet
01.2024 - Current

Cashier

Armandos Taco Shop
12.2018 - 03.2019

Customer Service Representative

Formula Plastics
11.2012 - 07.2017

Sales Assistant

Rincón Del Paraiso
01.2012 - 11.2012

Hostel Receptionist

Estancia Inn
01.2011 - 09.2011

GED -

GED ( Currently Enrolled)

High School Diploma -

Colegio De Bachilleres
Azucena Serrano Moreno