DERIAN OBREGON
AGENTE
San Pedro Garza Garcia ,MEX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the servicing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment.
Overview
5
5
years of professional experience
1
1
Language
Work History
Chat Agent
SERVICIOS HISPANIC TELESERVICES
03.2019 - 10.2020
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Handled inbound customer chat conversations from various websites.
- Provided online demonstrations to educate customers on product features and online help resources.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Assisted team leader with coaching and mentoring of new employees.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Delivered prompt service to prioritize customer needs.
Capturista De Datos, Supervisor Jr, Calidad
SOLUCIONES ADMINISTRATIVAS TYT
Monterrey, Nuevo Leon
11.2018 - 01.2019
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Oversaw daily operations to ensure high levels of productivity.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed on-site evaluations, internal audits and customer surveys.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
Agente
CALLTECH
Monterrey, Nuevo Leon
04.2017 - 06.2017
Agente
SERVICIOS SSI INTEGRALES
Guadalajara , Jalisco
02.2017 - 04.2017
Chat Agent
HISPANIC TELESERVICES DE GUADALAJARA
Monterrey , Nuevo Leon
11.2016 - 02.2017
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Handled inbound customer chat conversations from various websites.
- Provided online demonstrations to educate customers on product features and online help resources.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Assisted team leader with coaching and mentoring of new employees.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Empleado Mostrador, Venta De Celulares/accesorios.
RODRIGO MARCOS KALIFA
Monterrey , Nuevo Leon
04.2015 - 11.2016
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored company inventory to keep stock levels and databases updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed on-site evaluations, internal audits and customer surveys.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Agente
SITEL MEXICO
San Pedro , Nuevo Leon
08.2016 - 09.2016
Empleado De Mostrador SUBWAY
CADENA RESTAURANTERA INTERNACIONAL, S.A. DE C.V.
Monterrey , Nuevo Leon
08.2014 - 11.2014
Ayudante De Cocina
GRUPO PROALIMEX
Monterrey, Nuevo Leon
01.2014 - 04.2014
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Ayudante General
CREATIVIDAD PROMOCIONAL DE MONTERREY
Monterrey , Nuevo Leon
04.2013 - 06.2013
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Restaurant Busser
COLABORADORES LAS ALITAS
Monterrey , Nuevo Leon
10.2012 - 02.2013
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Education
Alvaro Obregón
Monterrey Nuevo Leon Skills
Process Management
Writing skills
Documentation and reporting
Customer services
Training and mentoring
Customer engagement
Professional telephone demeanor
Account management
Money handling abilities
Staff education and training
CRM
Accomplishments
- Secundaria José Vasconcelos #7 2007 - 2010
- Scuela Industrial y Preparatoria Técnica Álvaro Obregón 2010 - 2012
- XPERIENCIA LABORAL
- Eleperformance Cuervo Customer Service Representative (Chat & Phone
- SR) 2019 - 2021
- Gente desk operative, encargado de la atención a clientes a través de chat y vía telefónica
- Como CSR agent, mis tareas incluían:
- Anejo de múltiples softwares en multitasking para la creación, modificación
- Cancelación de ordenes de instalación / compra, facturación, desglose de facturas, soporte técnico para dispositivos tanto de la compañía como soporte parcial a dispositivos de terceros
- Teleperformance Centro Monterrey Customer Service Representative (Chat only) 2017 - 2018
- Gente desk operative, encargado de la atención a clientes a través de chat únicamente
- Como CSR agent, mis tareas incluían: brindar atención a usuarios (pasajeros) para una plataforma de viajes internacional
- TYT Contact Center Capturista de Datos / Agente de Calidad / Supervisor
- R 2016 – 2017
- Apturista de datos, encargado de capturar solicitudes de crédito para diversas financieras
- Agente de calidad, encargado de supervisar la correcta redacción y llenado de dichas solicitudes
- Supervisor JR a cargo del área de captura, llenado de reportes de Excel, generación de gráficas para el análisis de producción, redacción y calidad de los servicios brindados
- TECSA Agente Telefónico Ventas 2015 - 2016
- Gente telefónico encargado de activar, vender y brindar información del servicio de protección móvil de la compañía teléfonos mexicanos.
Timeline
Chat Agent
SERVICIOS HISPANIC TELESERVICES
03.2019 - 10.2020
Capturista De Datos, Supervisor Jr, Calidad
SOLUCIONES ADMINISTRATIVAS TYT
11.2018 - 01.2019
Agente
CALLTECH
04.2017 - 06.2017
Agente
SERVICIOS SSI INTEGRALES
02.2017 - 04.2017
Chat Agent
HISPANIC TELESERVICES DE GUADALAJARA
11.2016 - 02.2017
Agente
SITEL MEXICO
08.2016 - 09.2016
Empleado Mostrador, Venta De Celulares/accesorios.
RODRIGO MARCOS KALIFA
04.2015 - 11.2016
Empleado De Mostrador SUBWAY
CADENA RESTAURANTERA INTERNACIONAL, S.A. DE C.V.
08.2014 - 11.2014
Ayudante De Cocina
GRUPO PROALIMEX
01.2014 - 04.2014
Ayudante General
CREATIVIDAD PROMOCIONAL DE MONTERREY
04.2013 - 06.2013
Restaurant Busser
COLABORADORES LAS ALITAS
10.2012 - 02.2013
Alvaro Obregón