Basirat Adenike Adebayo
Customer Service Representative
Queretaro,Qro
Summary
Profile
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Data Entry Operator/Customer Service Representative
SHO Enterprise
Lagos
01.2023 - Current
Resolved 95% of customer issues on the first call, improving overall customer satisfaction and reducing repeat inquiries.
Reduced customer wait times by 30% by streamlining the support ticketing process and improving response efficiency.
Increased customer retention by 15% through personalized service and proactive follow-ups.
Trained and mentored 5 new team members, improving department efficiency and lowering onboarding time by 20%.
Education
Higher National Diploma In Public Administration - Business Administration And Management
Adecom Collage of Business And Management
Adecom Avenue,egbeda Oja.Ibadan ,oyo State Nigeria 04.2023 - Current
Diploma - Philosophy
University of Lagos
Lagos 11.2021 - 9 2023
Skills
Organized and dependable candidate successful at managing multiple priorities with a positive attitude Willingness to take on added responsibilities to meet team goals
Customer Relationship Management (CRM) – Shows familiarity with tools like Salesforce or HubSpot
Conflict Resolution – Demonstrates your ability to handle difficult situations professionally
Communication strength Problem-Solving – Essential for addressing customer concerns efficiently
Timeline
Higher National Diploma In Public Administration - Business Administration And Management
Adecom Collage of Business And Management
04.2023 - Current
Data Entry Operator/Customer Service Representative
SHO Enterprise
01.2023 - Current
Diploma - Philosophy
University of Lagos
11.2021 - 9 2023
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