Beatrice Franco
San Ysidro
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
9
9
years of professional experience
Work History
Front End Team Lead
Wal-Mart
Chula Vista
10.2015 - 01.2025
- Maintained records related to sales for store management.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Greeted customers to determine wants or needs.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Analyzed customer feedback data to identify opportunities for improvements in user experience.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Answered store and merchandise questions and led customers to wanted items.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Ensured compliance with coding standards, best practices and guidelines.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
GED -
Mid-City Adult School
San Diego, California06-1994
Skills
- Fast learner
- Cashier
- Excellent customer service
- Multi-tasker
Languages
English
First Language
Spanish
Upper Intermediate
B2
Timeline
Front End Team Lead
Wal-Mart
10.2015 - 01.2025
GED -
Mid-City Adult School