Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Beatriz Ayala Cortés

Bacherol's Degree In Tourism
Huamantla
Beatriz Ayala Cortés

Summary

Dynamic customer service professional with extensive experience at hotels and a proven track record in complaint handling and team training. Adept at problem-solving and understanding customer needs.

I consistently enhance satisfaction and improve service efficiency, ensuring exceptional experiences for clients while maintaining a calm demeanor under pressure.

Overview

11
years of professional experience
1
Language

Work History

Alorica

Costumer Experience Agent
06.2023 - Current

Job overview

  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Adapted quickly to new systems and processes, improving response time.
  • Executed daily tasks in line with company policies and procedures for efficiency.
  • Ensured consistency in service quality by adhering to best practices.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.

Hotel Malinalli

Hotel Front Desk Supervisor
08.2019 - 02.2023

Job overview

  • Supervised front desk operations, ensuring exceptional guest service and satisfaction.
  • Trained and mentored front desk staff, enhancing team performance and efficiency.
  • Implemented check-in and check-out procedures, improving guest flow and reducing wait times.
  • Coordinated with housekeeping and maintenance teams to address guest requests promptly.
  • Managed room inventory and reservations, optimizing occupancy rates and revenue.
  • Monitored and maintained front desk systems, ensuring accuracy and data integrity.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.

Hotel Paradisus

Guest Service Agent
06.2014 - 02.2016

Job overview

  • Managed guest check-in and check-out processes efficiently.
  • Resolved guest inquiries and complaints to enhance satisfaction.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.

Education

Universidad De Guadalajara
Guadalajara Jalisco

from Tourism Management

University Overview

Skills

Call center experience

Timeline

Costumer Experience Agent
Alorica
06.2023 - Current
Hotel Front Desk Supervisor
Hotel Malinalli
08.2019 - 02.2023
Guest Service Agent
Hotel Paradisus
06.2014 - 02.2016
Universidad De Guadalajara
from Tourism Management

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Beatriz Ayala CortésBacherol's Degree In Tourism