Automated portions of the billing process (ETL from Atlantis Brokerage Settlement Platform)
Utilized Bloomberg to r API to create scripts utilized for Microsoft PowerBI dashboards that visualized weekly dry-bulk sugar freight movement out of Brazil, historical sugar/cocoa pricing and volumes, historical COT Report positions
Data Science Intern
FirstEnergy
Remote
09.2021 - 12.2021
Worked with customer-service analytics to mine insightful call center patterns regarding issues and correction
Used RapidMiner in order to mine email, chatbot, and call-center data
Found insights using text mining and date-time analysis to find patterns in keywords associated with issues and frequency of reported issues per customer account
Data Science Intern
Food Rescue US
Washington, DC
05.2021 - 08.2021
Partnered with the Director of the Greater-D.C
Area to mine post-rescue data to gain insights on volunteers
Revised the post-rescue survey to have 75% less questions which improved survey response rate
Education
Masters of Science - Business Analytics
Quinnipiac University
Hamden, CT
05.2022
Bachelors of Science - Business Intelligence/Analytics
Saint Joseph's University
Philadelphia, PA
05.2020
Skills
MS Office (Advanced Excel)
Financial Modeling
Tableau
MS PowerBI
SQL (MS SQL SERVER)
R (tidyverse, zoo, dplyr, ggplot2, ggcorrplot, lubridate, caret, randomForest, Rcrawler, FactoMineR, mlr, STL (Time-Series via LOESS))
<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.