Beftu Kuma
Silver Spring
Summary
6 Years of Data Entry Specialist / Customer service experience. My knowledge, attribute, skills, working experience, and motivation that the position required makes me a suitable candidate for this position. I can self-confidently carry out the task mentioned in the job description.
Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Reliable employee. Offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Intake Specialist(opener) at a Tax Resolution Firm
National Tax Advisory Services
Remote
05.2022 - Current
- Answered 100+ phone calls and provided new clients.
- Qualified and disqualified incoming callers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Chatting with online leads.
- Handled inbound and outbound calls.
- Doing QA for the company during high call volume.
- Doing QA in Spanish/English.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems (Odoo, Ring Central).
- Explaining what the company does to clients, and convincing them that we are the best option.
- Trained new employees how to do the job.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Doing my teams numbers and emailing each member with their transfer rate report.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Data Entry Clerk/ Customer, Service Representative
Motir services Washington Dc
DC, Washington DC
01.2020 - 01.2021
- Taking Clients information and entering their data
- Data Tracing
- Contacting clients about COVID-19 test results .
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 70 patients each day.
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Maintained and managed patient files and databases.
- Scheduling COVID-19 Vaccinations for patients.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 patients each day.
Data Entry Clerk
The National Center for Children
Rockville, Maryland
01.2020 - 01.2021
- Entering data for company
- Organizing data.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Sent completed entries for evaluation and final approval.
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Tracked and maintained records.
- Monitored database updates and verified for correctness.
- Added documents to file records and created new records to support filing needs.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Accurately handled data entry for more then 100 clients into company-based software.
Data Entry Clerk
African American Health Program
Rockville, Maryland
01.2020 - 01.2021
- COVID -19 testing.
- Entering clients data.
- Tracing COVID-19 test results.
- Organizing test results and paperwork.
- Talking to patients and getting their information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Maintained files, records and chronologies of entry activities.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Accurately handled data entry for 160 clients into company-based software in less then 2 hours.
Parking Lot Manager
DC Parking
Dc, Washington DC
08.2020 - 12.2020
- Scheduling employees.
- Training employees.
- Taking care of payments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Directed patrons to designated parking spaces.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained professional, organized and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Customer Sales Associate
Regal Movie Theater
Maryland , Silver Spring
01.2019 - 01.2020
- Worked in concessions.
- Taking customers orders.
- Provided information on company offerings to promote products and services to customers.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
Show Performance
Empire club
Berlin, Germany
01.2018 - 01.2019
- Organize shows and performances.
- Performing on Stage.
Delivery Man, Customer Service
schinkel pharmacy
Berlin, Germany
01.2018 - 01.2019
- Deliver medication to clients homes.
- Taking orders over the phone.
- Provided primary customer support to internal and external customers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed and submitted logs and paperwork every day to maintain records.
- Tracked delivery information, mileage and fuel use while on shift.
- Reported customer questions, issues and complaints to management.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed paperwork using neat and legible handwriting.
- Verified load against delivery ticket before beginning every shift.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Drove company truck for local and intra-state pick-ups and deliveries.
Customer Service Sales Representative
Sonia Enterprise
Addis Abeba, Ethiopia
01.2017 - 01.2019
- Handling 100+ clients calls per day.
- Fulfilling clients orders.
- Setting up appointment for clients.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Delivered superior customer service to retain existing customers and attract future customers.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
Assistant
Deutsche Bundestag
Berlin, Germany
03.2016 - 12.2017
- Member of German Parliament.
- Answering phone calls, calling clients, handling clients paperwork, translating papers.
- Translated information into electronic forms by compiling and sorting data.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed presentations and generated reports to facilitate office operations.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited thousands of documents to keep company materials free of grammar errors.
Education
High school diploma -
Neftaad High School
High School Diploma -
Montgomery College
Skills
- Managerial skills
- Technical Support
- Sales expertise
- Creative problem solving
- Administrative support
- Excellent Communication
- Dependable and Responsible
- Multitasking Abilities
- Self-Motivated
- Team building
- Intake Assessment
- Compassionate communication
- Follow-up skills
- Records Maintenance
- Case Management
- Eligibility review
- Appointment Scheduling
- De Escalation Tactics
- Data Confidentiality
Timeline
Intake Specialist(opener) at a Tax Resolution Firm
National Tax Advisory Services
05.2022 - Current
Parking Lot Manager
DC Parking
08.2020 - 12.2020
Data Entry Clerk/ Customer, Service Representative
Motir services Washington Dc
01.2020 - 01.2021
Data Entry Clerk
The National Center for Children
01.2020 - 01.2021
Data Entry Clerk
African American Health Program
01.2020 - 01.2021
Customer Sales Associate
Regal Movie Theater
01.2019 - 01.2020
Show Performance
Empire club
01.2018 - 01.2019
Delivery Man, Customer Service
schinkel pharmacy
01.2018 - 01.2019
Customer Service Sales Representative
Sonia Enterprise
01.2017 - 01.2019
Assistant
Deutsche Bundestag
03.2016 - 12.2017
High school diploma -
Neftaad High School
High School Diploma -
Montgomery College