Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Belinda Garcia

Belinda Garcia

Renton,Washington

Summary

Results-driven marketing professional with expertise in data management, project management, and multi-channel marketing strategies to increase sales and engage customers. Skilled in organizing and analyzing data, creating reports, and utilizing visualization tools like Canva and Salesforce to enhance marketing efforts. Bilingual in Spanish and English, with advanced conversational abilities in French for effective communication. Proficient in producing high-quality content for various platforms while maintaining brand integrity. Collaborative team player with exceptional organizational skills, capable of managing multiple projects simultaneously with precision. Strong at prioritizing tasks, meeting deadlines, and taking on extra responsibilities to ensure team success.

Overview

8
8
years of professional experience

Work History

Account Management Department

PACCAR
08.2024 - Current
  • Manage critical information profiles for the Roadside Assistance team, ensuring accuracy and efficiency in service delivery.
  • Analyze and resolve customer inquiries related to product and service issues, enhancing overall customer satisfaction.
  • Collaborate with cross-functional teams, including District Service Managers, Business Service Managers, and District Parts Managers, to streamline communication and improve operational workflows, contributing to a more efficient service experience.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Makeup Artist

M.A.C. Cosmetics
12.2017 - Current
  • Developed and executed engaging social media content that increased brand awareness and customer interaction.
  • Consistently recognized as a high sales performer, utilizing strong analytical skills to assess customer preferences and drive sales strategies.
  • Played a key role in a national sales contest-winning team, coordinating successful promotional events and enhancing team collaboration.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Attended industry conferences and workshops to stay current on new trends and techniques.
  • Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
  • Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
  • Streamlined appointment scheduling and management processes, improving overall efficiency at the counter.
  • Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.

Customer Center Specialist

PACCAR Parts
03.2023 - 08.2024
  • Deliver exceptional customer service in high-pressure situations, addressing emergency and non-emergency Roadside service needs.
  • Document service interactions and analyze customer feedback to identify trends and areas for improvement in service offerings.
  • Increased efficiency and team productivity by promoting operational best practices.

Patient Access Representative II

St. Francis Hospital Emergency Room
03.2022 - 03.2023
  • Managed high-volume patient registrations in a fast-paced environment, ensuring accuracy and efficiency in data entry and insurance verification.
  • Leveraged strong communication skills to assist patients in English, Spanish, and French, enhancing patient experience and satisfaction.
  • Developed processes to streamline patient flow and improve service delivery within the emergency room setting.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
  • Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.

Fashion Merchandising Intern

Butch Blum
01.2017 - 04.2017
  • Assisted in the development of promotional materials and coordinated marketing efforts for various events.
  • Set up promotional events showcasing new products successfully stimulating interest among shoppers.
  • Supported sales staff with client outreach through mailers, calls, and emails, contributing to overall sales performance.
  • Conducted inventory management tasks, ensuring accurate stock levels and efficient merchandise distribution.
  • Project Management: Experienced in coordinating marketing campaigns and events, ensuring alignment with organizational goals.

Education

MBA - Master's in Business Administration

Eastern Washington University
Cheney, Washington
05-2030

Bachelor of Arts - Francophone and French Language Studies

Seattle Pacific University
Seattle, Washington
12.2020

Skills

  • Supportive interpersonal skills
  • Cross-functional teamwork
  • Customer engagement
  • Effective problem resolution

Accomplishments

  • Led and Collaborated with team of 4 in the development of a successful sales campaign that beat out larger sales teams all across the nation for the Holiday Collection of 2019.

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

Account Management Department

PACCAR
08.2024 - Current

Customer Center Specialist

PACCAR Parts
03.2023 - 08.2024

Patient Access Representative II

St. Francis Hospital Emergency Room
03.2022 - 03.2023

Makeup Artist

M.A.C. Cosmetics
12.2017 - Current

Fashion Merchandising Intern

Butch Blum
01.2017 - 04.2017

MBA - Master's in Business Administration

Eastern Washington University

Bachelor of Arts - Francophone and French Language Studies

Seattle Pacific University

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