BELINDA SANTOS OSORIO
Resumen profesional
Passionate leader, with 18 years of experience developing successful strategies in talent, training and development processes, aimed at forming leaders capable of sustaining business growth, with easy to promote teamwork, a positive environment and long results, term, through my mission and personal values.
Datos destacados
2
2
Languages
23
23
years of professional experience
Experiencia
Independient Consultant
Proyectos Públicos
Mexico City
2026.02 - Actual
- Development of cultural and creative experiences, including art, hospitality, collaborations, cultural partnerships, talks, production and shooting space, artist residencies, and wellness programs.
- Organizational structure, role definition, job profiles and on boarding process aligned with culture and strategic goals.
- Development of operating manuals, management systems and KPIs to strengthen performance and efficiency.
Human Resources Director (HRBP)
SIX FLAGS
México, MEX
2021.03 - 2025.12
- Define and execute the strategic plan and Human Resources budget.
- Define the capabilities, skills and aptitudes required for each job position in the workforce and develop programs to train staff and ensure that they acquire new skills, develop career path and development plans, and productivity.
- Obtain an improvement in the work environment through the implementation of an action plan.
- Ensure labor cost control, benefits for employees within the organization, direct the labor administrative area related to hiring and payroll preparation.
- Propose the recruitment and selection strategy for seasonal and full time positions, forecasting, coverage and hiring of personnel in cases of casualties, vacancies or newly created jobs.
- Negotiate agreements with worker groups through the corresponding unions.
National Manager of Organizational Development
Alsea
2016.11 - 2021.02
- I directed the Organizational Development strategy, as well as the competencies, performance, training and staff development model.
- Design the Talent Identification and Classification Process.
- Plan and coordinate the development of investment budgets in staff development.
- Contribution in the development of policies for selection, mobility and management of internal opportunities.
- Developed individual development planning process through effective feedback and succession plans for all levels of the organization.
- I controlled KPI's such as coverage of internal talent 80% and stability of positions of middle and managerial managers 85%.
- I directed the model of assurance of practices and cultural change as well as the model of corporate recognition that results from the implementation of strategic projects
Senior Development Manager in Casual Dining HRBP
Alsea
2013.05 - 2016.11
- Develop systems in payroll, recruitment and selection processes
- I participated in the reengineering of processes in personnel selection through skills, job profiles and organizational structures.
- Developed an accelerated program of internal and external talent for leadership and middle management positions.
- Developed the OnBoarding plan, training matrix, training programs and Inter-brand career map.
Operation Manager / PF Changs ,TCCF
Alsea
2009.02 - 2013.05
- Managed the operation, openings of new business units, control KPI'S, staff development, training, focus hospitallity process and PNL control
Starbucks Coffe Distrital Manager
Alsea
2005.01 - 2009.01
- Managed staff development, training, focus service and PNL control in multi.unit
The Disney Cultural Representative Program
Disney EPCOT
Orlando
2003.02 - 2004.03
- I had the opportunity to participate in an exchange program which allows us to represent my country , traditions, and history in which guests can live the magic experience based on attractions, merchandising, hospitality
Formación
Master’s Degree in Human Resource -
Universidad Internacional de Profesiones
Mexico CityTourism, Culinary Arts -
Escuela Internacional de Turismo
Comprehensive Human Talent Program -
IPADE
Enfatiza tus habilidades clave
Lego Serious Play Certification May 2019
EGADE / Strategic Skills August 2018
COCREAR / Ontological Coaching December 2016
IBERO / Management Skills May 2021
Languages
Español
Experto
Inglés
Intermedio avanzado
Cronología
Independient Consultant
Proyectos Públicos
2026.02 - Actual
Human Resources Director (HRBP)
SIX FLAGS
2021.03 - 2025.12
National Manager of Organizational Development
Alsea
2016.11 - 2021.02
Senior Development Manager in Casual Dining HRBP
Alsea
2013.05 - 2016.11
Operation Manager / PF Changs ,TCCF
Alsea
2009.02 - 2013.05
Starbucks Coffe Distrital Manager
Alsea
2005.01 - 2009.01
The Disney Cultural Representative Program
Disney EPCOT
2003.02 - 2004.03
Comprehensive Human Talent Program -
IPADE
Tourism, Culinary Arts -
Escuela Internacional de Turismo
Master’s Degree in Human Resource -
Universidad Internacional de Profesiones