Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Benjamin Dominguez Almazan

Zapopan

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Field Technician & CSR Manager

Board Up Dominguez, Inc.
Santa Ana
11.2021 - 03.2024
  • Repaired broken windowpanes and replaced damaged insulated units.
  • Removed old windows from buildings prior to installation of new ones.
  • Maintained inventory of parts and supplies used for repairs and service calls.
  • Responded quickly to emergency situations requiring immediate attention.
  • Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Landscape Laborer

Silverwood Landscape Construction
Santa Ana
09.2014 - 03.2024
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Operated landscaping equipment with focus on safety.
  • Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
  • Landscaped yards by planting flowers, grass, trees and bushes.
  • Uncovered pipes and dug trenches for new water main installations.
  • Operated machining equipment safely.
  • Read and interpreted blueprints, shop drawings, schematics and orders.

Customer Service Representative

Reid Metal Finishing
Santa Ana
06.2016 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding ETA.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Cross-trained and backed up other customer service managers.
  • Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating

Education

High School Diploma -

Hare High School
Garden Grove, CA
06.2005

Skills

  • Problem solving
  • Team collaboration
  • Dependability and responsibility
  • Bilingual communication
  • Sales achievement
  • Customer satisfaction
  • Initiative taking
  • Management skills

Languages

English
First Language
Spanish
Intermediate (B1)
B1

Timeline

Field Technician & CSR Manager

Board Up Dominguez, Inc.
11.2021 - 03.2024

Customer Service Representative

Reid Metal Finishing
06.2016 - 11.2021

Landscape Laborer

Silverwood Landscape Construction
09.2014 - 03.2024

High School Diploma -

Hare High School

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Benjamin Dominguez Almazan