Benjamin Miller
Five Guys Burger And Fries
Charlotte
4
years of professional experience
Dedicated team leader with a strong focus on customer service and operational efficiency. Experienced in training staff and managing high-quality service delivery. Ready to enhance team performance and streamline operations in a fast-paced environment.
Work History
Technology Business Services Associate
1 Year 2 Months- Successfully converted 7 teams to Kanban style of project management to streamline operational workflows and improve efficiency.
- Managed 110 million dollars under 12 different DEI pipelines within the consumer technology sector.
- Oversaw multiple projects simultaneously, ensuring successful completion within deadlines and budget constraints.
Shift Leader
5 Months- Supervised staff to ensure efficient operations and high-quality customer service.
- Implemented streamlined processes to enhance kitchen workflow and productivity.
- Trained new team members on food preparation and safety protocols.
- Managed inventory levels, reducing waste through effective stock rotation.
Kitchen Lead
5 Months- Supervised kitchen staff to ensure efficient workflow and high-quality food preparation.
- Trained new team members on culinary techniques and safety protocols.
- Developed and maintained standardized recipes to enhance menu consistency.
- Implemented inventory management practices to reduce waste and control costs.
Kitchen Manager
1 Year 2 Months- Developed and implemented training programs for new kitchen employees, enhancing team performance.
- Executed multiple catering events per week.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Coordinated truck deliveries for food and beverage while managing inventory per store demand.
- Optimized labor costs by analyzing sales and building efficient staff schedules.
Assistant Manager
4 Months- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored staff on food preparation and customer service protocols.
- Created weekly schedules for 12 employees to ensure proper shift coverage.
- Implemented inventory management practices to optimize stock levels and reduce waste.
Education
High School Diploma
PSM I
Information Technology - Information Technology
- Professional Development Studies: Project Management, 2023
- Completed University-level Coursework: Project Management, CPCC
- Project Manager, Wells Fargo, Completed 2023
Skills
Client relationship management
Financial management
Team leadership
Strategic planning
Stakeholder communications
Project management
Decision-making
Problem-solving
Customer service
Relationship building
Money handling
Timeline
Assistant Manager
Five Guys Burger And Fries
2026.05 - CurrentRead More
Kitchen Manager
Jekyll And Hyde Taphouse And Grill
2025.03 - 2026.05Read More
Kitchen Lead
Jekyll And Hyde Taphouse And Grill
2024.10 - 2025.03Read More
Shift Leader
Five Guys Burger And Fries
2024.05 - 2024.10Read More
Technology Business Services Associate
Wells Fargo
2023.01 - 2024.03Read More
Independence High School
High School Diploma
Read More
Year Up United
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Scrum.org
PSM I
Read More
Central Piedmont Community College
Information Technology from Information Technology
Read More