BERENICE BOTELLO MELJEM
Healthcare Quality
Mexico, México,CMX
Summary
Dedicated health professional with extensive experience in healthcare
quality management, patient safety, and strategic health administration.
Proven leadership in both public and private sectors, bringing a
comprehensive understanding of national healthcare dynamics.
Passionate about implementing efficient, innovative policies and
quality improvement initiatives that ensure equitable, safe, and
comprehensive health services. Strong commitment to fostering a culture of continuous improvement and education in healthcare settings.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Professor of the Master's Degree
UNICLA Universidad Contemporánea De Las Américas Plantel CDMX
09.2022 - Current
- Ensured curriculum alignment with academic standards through regular course review and updates.
- Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
Healthcare Quality an Patient Safety Department
Hospital Pediátrico Azcapotzalco
05.2022 - Current
- Implement systems, policies, and procedures to ensure patients receive care that is safe, effective, and person-centered, reducing harm and improving health outcomes through data analysis, process improvement, research, and collaborative efforts with patients and healthcare providers.
- Support and promote the organisational patient safety culture focussing on high quality care and standings, preventing avoidable harm by analysing and interpreting trends, themes, lessons learnt and sharing best practice.
- Developing and disseminating tools, data, and other resources to support healthcare safety, quality, and value.
- Measuring and assessing healthcare safety, quality, and value to support continuous learning and improvement.
- Establish quality metrics, analyzing incident reports, guiding compliance with standards, coordinating accreditation efforts, and implementing evidence-based methodologies to ensure safe, effective, and patient-centered care across the organization
Medical Director
Tani Salud
08.2023 - 12.2024
- Coordinated multidisciplinary teams of healthcare professionals to deliver exceptional care tailored to each patient''s unique needs.
- Drove significant improvement in achievement of goals related to health, safety and employee relations.
- Negotiated commercial agreements with clinics and hospitals.
- Interviewed and managed medical staff.
- Ensured surgical staff and partner facilities complied with regulations and standards.
- Updated medical and administrative policies, and internal patient care protocols.
- Mediated conflicts between treating physicians and patients.
Medical Operations
American Medwings
01.2022 - 12.2022
- Streamlined operations by implementing efficient workflow processes and procedures.
- Established clear departmental goals, leading to increased productivity and overall efficiency.
- Managed ground and air medical operations, coordinating patient care and multidisciplinary teams.
- Collaborated with service providers and medical staff for home consultations.
- Monitored and improved patient care quality, identifying areas for process optimization.
- Managed medical inventory and logistics to ensure continuous supply.
- Participated in health projects, including technology implementation and service expansion.
Health Quality Coordinator
Secretaría de Salud de la Ciudad de México
09.2016 - 05.2022
- Collected and analyzed data and initiated improvements to increase security and performance.
- Assisted with quality control audits.
- Promoted training in healthcare quality and patient safety.
- Collaborated in the development of manuals, training plans, and academic events.
- Served as liaison between primary and secondary healthcare levels.
- Analyzed quality and performance data to support operational decision-making.
- Developed educational materials used to train staff on QA standards.
- Coordinated quality and patient safety training programs for the Ministry of Health.
- Planned and organized the First Congress on Quality and Patient Safety: Safe Health Systems for Workers and Patients.
- Planned and coordinated the first Academic Conferences of the Mexico City Ministry of Health.
School Doctor
IMPULSO PEDAGÓGICO MEXICANO - IPM
01.2016 - 09.2016
- Conducted health screenings and prevention programs.
- Administered medication and admission medical exams.
- Supervised school hygiene, nutrition, and safety.
- Attended school accidents and emergencies before transferring children to parents.
- Managed health promotion projects and indicators.
Physician Assigned to Quality Department
INSTITUTO NACIONAL DE PEDIATRÍA - INP
01.2014 - 09.2015
- Ensured compliance with state regulations by staying current on updates related to healthcare quality management standards.
- Analyzed trends in patient satisfaction data, recommending actionable steps for enhancing the patient experience.
- Enhanced patient safety by conducting comprehensive audits of clinical processes and procedures.
- Monitored key performance indicators to ensure compliance with accreditation standards, prioritizing continuous improvement efforts.
- Developed data-driven strategies to identify areas for improvement in care delivery and patient satisfaction.
- Facilitated staff education on best practices in quality management, strengthening overall organizational performance.
Occupational Health Physician
CORPORATIVO MABE
05.2013 - 10.2013
- Provided occupational health services and medical care.
- Conducted pre-employment and periodic medical exams.
- Coordinated medical campaigns with health institutions.
- Managed medical materials and medication inventory.
- Conducted hygiene inspections and reported workplace risks.
Occupational Health Physician
LABORATORIOS LAPI POLACO
01.2013 - 05.2013
- Conducted admission medical exams (audiometry, spirometry, ECG).
- Oversaw occupational health services for partner companies.
Deputy Coordinator of the Department of Medical Ed
PARACELSUS
01.2012 - 12.2012
- Edited medical journal articles.
- Coordinated advisory boards for medical guideline development.
- Edited and produced medical texts, books, and educational materials.
- Developed scientific projects (articles, monographs, slide kits).
Education
Seminar - Strategic Management And Quality
CENTRO DE ESTUDIOS DE POSTGRADO DEL ESTADO DE MÉXICO (CPEM)
Ciudad De México, México02-2022
Ph.D. - Doctorate in Senior Management of Healthcare Insti
CENTRO DE ESTUDIOS DE POSTGRADO DEL ESTADO DE MÉXICO (CPEM)
Ciudad De México 05.2001 -
Certification - Flight Medical Assistant (FMA)
AMERICAN MEDWINGS
Ciudad De México, México01.2018
Course - Fundamentals of Health Economics
INSTITUTO NACIONAL DE SALUD PÚBLICA
Ciudad De México, México 05.2001 -
MBA - Administration And Management in Health Systems An
INSTITUTO DE ALTA DIRECCIÓN PARA PROFESIONALES DE LA SALUD
Ciudad De México, México 05.2001 -
Diploma - Strategic Planning
UNIVERSIDAD NACIONAL AUTÓNOMA DE MÉXICO
Ciudad De México, México01.2015
Bachelor’s Degree - Medicine (Surgeon)
UNIVERSIDAD PANAMERICANA
Ciudad De México06.2011
Skills
Problem-solving
Team management
Time management
Dependable and responsible
Customer service
Teamwork and collaboration
Calm under pressure
Organization and time management
Supervision and leadership
Certification
Recertificación por la CONAMEGE Médico General 2023-2028
Timeline
Medical Director
Tani Salud
08.2023 - 12.2024
Professor of the Master's Degree
UNICLA Universidad Contemporánea De Las Américas Plantel CDMX
09.2022 - Current
Healthcare Quality an Patient Safety Department
Hospital Pediátrico Azcapotzalco
05.2022 - Current
Medical Operations
American Medwings
01.2022 - 12.2022
Health Quality Coordinator
Secretaría de Salud de la Ciudad de México
09.2016 - 05.2022
School Doctor
IMPULSO PEDAGÓGICO MEXICANO - IPM
01.2016 - 09.2016
Physician Assigned to Quality Department
INSTITUTO NACIONAL DE PEDIATRÍA - INP
01.2014 - 09.2015
Occupational Health Physician
CORPORATIVO MABE
05.2013 - 10.2013
Occupational Health Physician
LABORATORIOS LAPI POLACO
01.2013 - 05.2013
Deputy Coordinator of the Department of Medical Ed
PARACELSUS
01.2012 - 12.2012
Ph.D. - Doctorate in Senior Management of Healthcare Insti
CENTRO DE ESTUDIOS DE POSTGRADO DEL ESTADO DE MÉXICO (CPEM)
05.2001 -
Course - Fundamentals of Health Economics
INSTITUTO NACIONAL DE SALUD PÚBLICA
05.2001 -
MBA - Administration And Management in Health Systems An
INSTITUTO DE ALTA DIRECCIÓN PARA PROFESIONALES DE LA SALUD
05.2001 -
Seminar - Strategic Management And Quality
CENTRO DE ESTUDIOS DE POSTGRADO DEL ESTADO DE MÉXICO (CPEM)
Certification - Flight Medical Assistant (FMA)
AMERICAN MEDWINGS
Diploma - Strategic Planning
UNIVERSIDAD NACIONAL AUTÓNOMA DE MÉXICO
Bachelor’s Degree - Medicine (Surgeon)
UNIVERSIDAD PANAMERICANA