Berenice Esmeralda Robles Méndez
Sales Supervisor
Summary
Experienced sales supervisor with a proven track record of consistently surpassing sales targets and cultivating lasting customer relationships. Adept at analyzing market trends and implementing strategic sales strategies to drive revenue growth. Demonstrated ability to lead and motivate sales teams, resulting in increased productivity and profitability. Committed to delivering exceptional customer service and maintaining a high level of professionalism in all interactions.
Overview
13
13
years of professional experience
1
1
Language
Work History
Sales Account Manager
Voyagu
Mexico City
08.2024 - Current
- Foster strong client relationships to enhance portfolio.
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Proactively identified clients' needs through consistent communication.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
Sales and Marketing Supervisor
Marriott Vacation Club Polanco
CDMX
03.2022 - 07.2024
- Develop training materials and conduct training sessions to enhance the sales, communication, and product knowledge skills of the representatives
- Perform daily live monitoring to enhance the productivity of the teams
- Offer feedback to representatives regarding their calls
- Encourage and uphold a positive working environment
- Update daily reports and diligently document all necessary data
- Hold biweekly or monthly meetings with representatives to review the latest updates
- Organize monthly team-building activities at the office to strengthen relationships within the team and with other departments
- Promote the value of utilizing a travel certificate during every customer interaction.
Sales Supervisor
porch.com
Remote
07.2018 - 03.2022
- Provide weekly feedback and coaching to each team member
- Update daily reports and document all necessary data
- Audit my team members' work, such as transfers and calls
- Create activities to increase the team's productivity and knowledge
- Maintain a positive and motivated environment
Sales and Customer Service Representative
I.C.E. Cruise & Travel
Mexico City
03.2017 - 05.2018
- Encouraged redeeming travel incentives to drive bookings to Mexican coastal locations.
- Provide comprehensive travel planning services and address customer inquiries regarding their accounts.
- Additionally, offer assistance to team members through training to enhance their communication and sales aptitude.
Fraud Protection Agent
American Express
Mexico City
08.2015 - 01.2017
- Responsible for diligently monitoring customer transactions to identify any potential instances of fraudulent or suspicious activity
- Acquire essential details to either restrict or reinstate account access as necessary
- Additionally, promptly attend to and resolve all customer inquiries and requirements with professionalism and courtesy
Dish Customer Service Representative
Teletech
Mexico City
01.2014 - 08.2015
- Offer upgrades to premium TV packages
- Provide accurate information about our products and services
- Solve customer inquiries about their account and billing charges
- Provide technical support
Customer Service Representative
Telvista S.A de C.V. - Western Union
Mexico City
04.2012 - 01.2014
- Responsible for helping customers send money internationally.
- Resolved customer inquiries consistently.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
UTEL
Mexico High School Diploma - undefined
Instituto Mesoamerica A.C.
Estado de MexicoSkills
Effective Communication
Business Growth and Retention
Customer Service Skills
Management and Leadership skills
Strong Closing Sales Techniques
Account Management
Interpersonal Relationships
Time Management
Problem Solving and Critical Thinking
Computer and Tech Savvy
Microsoft 365 Software Proficient
Accomplishments
- Foundations for Success graduate, course to develop leadership and interpersonal skills.
- Supervised team of 79 staff members.
- Achieved %112 of monthly goal by completing weekly training sessions with accuracy and efficiency.
Timeline
Sales Account Manager
Voyagu
08.2024 - Current
Sales and Marketing Supervisor
Marriott Vacation Club Polanco
03.2022 - 07.2024
Sales Supervisor
porch.com
07.2018 - 03.2022
Sales and Customer Service Representative
I.C.E. Cruise & Travel
03.2017 - 05.2018
Fraud Protection Agent
American Express
08.2015 - 01.2017
Dish Customer Service Representative
Teletech
01.2014 - 08.2015
Customer Service Representative
Telvista S.A de C.V. - Western Union
04.2012 - 01.2014
High School Diploma - undefined
Instituto Mesoamerica A.C.
Bachelor Of Business Administration And Management - Business Administration And Management
UTEL