Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Bernardo Maciel

Current Position: Moderator
Guadalajara, Jalisco

Summary


Dynamic professional with a proven track record at Intel, excelling in process validation and team collaboration. Adept at enhancing operational efficiency through effective time management and communication. Recognized for driving continuous improvement initiatives and delivering timely support in high-pressure environments, ensuring quality standards are consistently met.


Service desk professional with strong background in technical support and excellent customer service. Proven track record of resolving complex issues and ensuring seamless IT operations. Highly collaborative and adaptable, with focus on achieving team goals and improving user satisfaction.


Currently studying IA and Data Science.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Moderator

Apex Systems
05.2025 - Current
  • Collaborated with fellow moderators to create a safe, inclusive online environment for users.
  • Boosted community engagement through timely responses to comments and inquiries.
  • Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.

Validation Technician

Intel
07.2021 - 08.2024
  • Coordinated closely with quality assurance teams for seamless integration of validated systems into ongoing manufacturing processes without compromising quality standards or production timelines.
  • Acted as a subject matter expert in validation for various cross-functional teams, providing guidance and support for colleagues seeking assistance in related areas of expertise.
  • Contributed to continuous improvement initiatives by identifying opportunities for process enhancements within the validation department.
  • Completed complex projects on time by prioritizing tasks effectively and managing resources efficiently during the course of work assignments.
  • Provided Maintenance and Support different kind of servers (Wolf Pass, Wolf Pass Refresh, Wild Cat, Wild Cat Refresh etc.).

Service Desk Analyst

NTT Data
12.2018 - 06.2021
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.

Education

Bachelor of Science - Data Science And AI

Universidad De Guadalajara CUGDL
Guadalajara, Jalisco, Mexico
05.2001 -

Skills

    Time Management

    Team Work

    Communication

    Cleanroom operations

    Documentation review

    Process validation

    System administration

    Remote support

    Documentation

    Incident management

Software

Jira Ticket System

Microsoft Excel

MobaXterm

Remote Desktop

Power BI

Orange

Git

Timeline

Moderator

Apex Systems
05.2025 - Current

Validation Technician

Intel
07.2021 - 08.2024

Service Desk Analyst

NTT Data
12.2018 - 06.2021

Bachelor of Science - Data Science And AI

Universidad De Guadalajara CUGDL
05.2001 -
Bernardo MacielCurrent Position: Moderator