Bernardo Eduardo Contreras Gámez
Senior Operations Manager
Mexico City,CMX
Summary
Dynamic technology executive with over 20 years of experience leading digital transformation initiatives for multinational corporations. Expertise in aligning technology investments with strategic business objectives to achieve measurable ROI, streamline operational costs, and enhance time-to-market. Proven success in managing large-scale IT programs with budgets exceeding $50M and leading multicultural teams of over 80 professionals across LATAM, Europe, and Asia. Strong ability to engage with C-level executives and oversee IT governance while driving High TECH telecommunications transformations, including Core, OSS/BSS, CRM, Billing, Big Data, and Cloud solutions. for Enterprise and Government entities
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Executive Director of Operations
Huawei Mexico Enterprise Business Group
01.2018 - 12.2025
- Service Partner Enablement Increasing and boosting Partner's Capabilities into Huawei's Way of Working
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Mentored employees for professional growth, fostering a high-performing culture that consistently achieved results.
- Built strong relationships with stakeholders by effectively communicating strategic objectives and providing regular updates on progress.
Project Director for IT Full Stack
HUAWEI Mexico for Telcel America Movil
06.2017 - 12.2018
- Implementation of Strategic Projects driven by IT Transformation / Innovation initiatives: Huawei Business Enabling System (BES suite). To streamline Time to Customer and improve / reduce operating costs with the implementation of new generation infrastructure, software development for Full stack (CRM, Billing, Product Catalogue, Big Data, Data Ware House), Experience on Business Requirement management (FRS), SW Deployment, Release Management, Billing Comparison Testing (BCT), SW Testing, Data Migration, SW Commercial cutover and launch, Business Readiness and O&M for prepaid, postpaid, residential, B2B, Roaming, Mediation, portability. Close communication with CTO and CIO for Program alignment and governance. Multicultural team management (over 80 people)
Delivery Project Director Software Development
HUAWEI Mexico for TELEFÓNICA MOVISTAR MÉXICO
02.2016 - 06.2017
- Implementation of Strategic Projects driven by IT Transformation / Innovation initiatives: Huawei Billing Systems Support NGBSS suite. To streamline Time to Customer and improve / reduce operating costs with the implementation of new generation infrastructure, SaaS (ecommerce) and software development for Full stack (CRM, Billing, Product Catalogue, Big Data, Data Ware House), Experience on Business Requirement management (FRS), SW Deployment, Release Management, Billing Comparison Testing (BCT), SW Testing, Data Migration, SW Commercial cutover and launch, Business Readiness and O&M for prepaid, postpaid, residential, B2B, Roaming, Mediation, portability. Close communication with CTO and CIO for Program alignment and governance. Multicultural team management (over 60 people)
Director – Full stack for DIGICEL JAMAICA
Ericsson Chile System Integration & Services
06.2014 - 01.2016
- Delivery Project Director for FTTH Software Full Stack project Digicel Jamaica, Service Assurance SW, Project System Integrations for OSS / BSS, Ericsson Billing SW, Ericsson Inventory SW, Ericsson Product Catalog SW, Ericsson CRM SW, Data Migration, NetCool (IBM) and Remedy BMC SW implementation, Ericsson Experienced Manager software. Responsible for the program Profit and Loss as well as of Customer Satisfaction. Direct report to Digicel CTO. Management of Multicultural and Multivendor teams (over 40 people).
Managed Services Chief Operation Officer
Ericsson Chile Managed Services
01.2013 - 01.2014
- Senior Project Manager for Managed services area serving Claro Argentina customer. Maintenance and site operations contract for 1500 sites alongside Argentina territory, Planning, scheduling, Field Management, Subcontractor Management, Responsible for contract management with customer and sub-contractors (Back to Back), Development of the Control desk for service tickets management. Budget management and accountable of the Profit and Loss. Reporting the KPI’s contract status quo to COO and Region’s Managers.
Senior CPM (Customer Project Manager)
Ericsson Chile
01.2011 - 01.2013
- PMO / Customer Project Manager Role in the implementation of Systems Integration projects in CORE / PACKET Switch projects (OSS / EPC/ HLR / HSS/ MGW / MSC / PS / CS, MVV, PS, CS, Mediation, LTE RAN).
Education
Lic. Administración De Empresas - Administration
Instituto Tecnológico Y De Estudios Superiores De Monterrey
Atizapan, México, Mexico 05.2001 -
Skills
Leadership in technology sectors
Program Director with extensive experience in conducting multicultural projects within important national and multinational companies
Experience in the management of highly complex projects, always working as a client-supplier interface, being a leader of other PMs of local and offshore technical resource teams, working as a facilitator among the project stakeholders, their expectations and the deliverables of the project
Accomplishments
- Collaborated with team of 40 in the development of CFE Telecomunicaciones e Internet para tod@s (2000 Radio bases)
- Achieved 20 million users by introducing Hybrid Cloud for IMSS APP tasks.
- Achieved +50MUSD Revenue through effectively helping with Enterprise Commercial Market & Distribution Service & Delivery of Project Portfolio
Certification
PMP Certification # 1540700
Timeline
Executive Director of Operations
Huawei Mexico Enterprise Business Group
01.2018 - 12.2025
Project Director for IT Full Stack
HUAWEI Mexico for Telcel America Movil
06.2017 - 12.2018
Delivery Project Director Software Development
HUAWEI Mexico for TELEFÓNICA MOVISTAR MÉXICO
02.2016 - 06.2017
Director – Full stack for DIGICEL JAMAICA
Ericsson Chile System Integration & Services
06.2014 - 01.2016
Managed Services Chief Operation Officer
Ericsson Chile Managed Services
01.2013 - 01.2014
PMP Certification # 1540700
01-2012
Senior CPM (Customer Project Manager)
Ericsson Chile
01.2011 - 01.2013
Lic. Administración De Empresas - Administration
Instituto Tecnológico Y De Estudios Superiores De Monterrey
05.2001 -