Summary
Overview
Work History
Education
Skills
Software
Timeline
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Bernot Noelsaint

Tapachula, Chiapas,CHP

Summary

Dynamic Technical Support Representative with a proven track record at Comcast, excelling in technical troubleshooting and customer service. Enhanced customer satisfaction through effective problem resolution and empathetic communication, transforming challenges into positive experiences. Recognized for maintaining professionalism under pressure and delivering timely, accurate support for complex technical issues.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Technical Support Representative

Comcast
02.2023 - 07.2025
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Customer Service Representative

Alorica
01.2019 - 2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Linguistics

Univercite Polivalent D'haiti
Cayes,Haiti
05.2001 -

Skills

Technical support

Customer service

Technical troubleshooting

Customer service expert

Software

CSr

Timeline

Technical Support Representative

Comcast
02.2023 - 07.2025

Customer Service Representative

Alorica
01.2019 - 2021

Bachelor of Science - Linguistics

Univercite Polivalent D'haiti
05.2001 -

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Bernot Noelsaint