Bertalicia Caceres Garcia
Mexico City,CMX
Summary
Accomplished Administrative Professional with a proven track record at the U.S. Embassy, enhancing HR operations and administrative efficiency. Excelled in human resources administration and critical thinking, successfully overhauling the HR SharePoint page and leading Mission Mexico's Awards program. Skilled in Microsoft Office and adept at fostering strong relationships through exceptional communication management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
U.S. Embassy
06.2020 - 07.2024
- Responsible for overseeing the reconstruction of the Human Resources SharePoint page.
- Responsible for managing Mission Mexico´s Awards program
- Draft management notices and policies for the awards program
- Responsible for reviewing award nominations and ensuring they met eligibility requirements.
- Organized meetings and took notes during said meetings
- Draft Action Memos and award recipient lists
- Organize award ceremony
- payment of awards
Administrative Assistant
U.S. Embassy
10.2017 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Administrative Assistant
UWC Mexico
07.2014 - 09.2017
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Wrote press releases
- Coordinated and scheduled television and radio interviews
- Coordinated and scheduled meetings for the board of directors
- Organized 4 events during the year.
Education
Master of Arts - International Relations
University of Essex
Colchester, United Kingdom11.2008
Bachelor of Arts - History And Political Science
Letourneau University
Longview, Texas06.2006
Skills
HR policies
Human resources administration
Communication Management
Mail handling
Administrative Support
Microsoft Office
Records Maintenance
Staff Management
Critical Thinking
Employee Data Record Keeping
Time management abilities
Maintaining files
Scheduling
Administrative Skills
Office Administration
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
Public Relations and communications
Timeline
Human Resources Assistant
U.S. Embassy
06.2020 - 07.2024
Administrative Assistant
U.S. Embassy
10.2017 - 05.2020
Administrative Assistant
UWC Mexico
07.2014 - 09.2017
Public Relations and communications
03-2014
Master of Arts - International Relations
University of Essex
Bachelor of Arts - History And Political Science
Letourneau University