Bertha Martinez

My main role was to provide excellent customer service to users of a well-known financial services provider.

I assisted customers by resolving billing inquiries, explaining pending transactions and making changes on their accounts, all this with a high sense of empathy.

I provided assistance to students with administrative inquiries and handled payment processing; confirmed appointments, communicated with clients, and updated client and academy records.

Here I advised customers and managed their service requests, this for a major U.S.-based telecommunications provider. Processed requests through internal systems, including IMEI/SIM swaps, plan changes, new line activations, and billing inquiries.