Computer Literate
Beth Oswald
Maestra Inglés
Ciudad Madero
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Patient Service Representative
United States Department Of Veterans Affairs
New Orleans, Louisiana
05.2008 - 07.2013
- Greeted and assisted patients with check-in procedures.
- Entered patient demographic and insurance data into electronic medical record system.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Contacted patients on annual renewal dates to offer assistance.
- Educated patients on importance of preventive health care and insurance coverage.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Trained new staff on hospital processes and procedures.
- Resolved billing inquiries and disputes in timely fashion.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Engaged with patients to provide critical information.
- Resolved patient billing issues in line with established guidelines.
- Organized patient records and database to facilitate information storage and retrieval.
Worker's Compensation Claims Examiner
United States Department Of Worker's Compensation
Denver, Colorado
05.2005 - 05.2008
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Provided expert guidance on industry best practices, helping the company stay competitive in a rapidly changing market landscape.
- Helped in development of new procedures and processes to improve work performance.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Generated reports detailing findings and recommendations.
Education
Certified English Teacher As A Second Language - Teaching English As A Second Language
TEFL Universal
Online 05.2024
Skills
Certified English Teacher 150 Hour Course
Additional Information
I am a Certified Pharmacy Technician.
I also have lived in Mexico for ten years and I speak Spanish.
Certification
Pharmacy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Interests
I enjoy reading, listening to music and meeting new people
Timeline
Patient Service Representative
United States Department Of Veterans Affairs
05.2008 - 07.2013
Worker's Compensation Claims Examiner
United States Department Of Worker's Compensation
05.2005 - 05.2008
Pharmacy Technician
09-1998
Certified English Teacher As A Second Language - Teaching English As A Second Language
TEFL Universal