Bethany Aquino
Orlando
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Amica Mutual Insurance
05.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Spectrum
02.2021 - 05.2022
- Provide excellent customer service and assistance in resolving internet technical issues, ensuring customer satisfaction and retention
- Additionally, actively promote and sell Spectrum products and services to customers
- Assist customers in understanding their billing statements and resolving billing inquiries
- Effectively communicate with customers to understand their needs and concerns, and provide appropriate solutions and recommendations to enhance their experience with Spectrum products and services
- Identify and report customer trends and feedback to the management team for continuous improvement of Spectrum products and services
Skills
- Inbound customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative
Amica Mutual Insurance
05.2022 - 06.2024
Customer Service Representative
Spectrum
02.2021 - 05.2022