Summary
Overview
Work History
Education
Skills
LANGUAGE
References
Timeline
Generic

Betsy Santos Mayo

Reforma

Summary

Offering excellent interpersonal skills and friendly demeanor, eager to learn and develop in hotel environment. Brings foundation in customer service and familiarity with administrative tasks, ensuring accurate reservation management and effective guest communication. Ready to use and develop organizational and communication skills in Hotel Receptionist role.

Offering background in linguistic studies and bilingual communication, eager to learn and develop in translation environment. Brings understanding of language structure and cultural context, along with proficiency in translation software and research skills.

Detail-focused and creative, with passion for storytelling and knack for engaging content. Well-versed in grammar and language structure, coupled with strong research and editing skills. Committed to producing high-quality work that captivates and informs readers.

Offering unique blend of dedication and adaptability, ready to thrive in teaching environment and eager to learn and develop within this dynamic field. Brings foundational skills in educational theory and classroom management, ready to be further developed.

Overview

5
5
years of professional experience

Work History

Tourist Guide

Casa Universitaria Cacao y Chocolate
04.2024 - 08.2024


  • Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
  • Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
  • Promoted local businesses through partnerships and collaborations for mutually beneficial growth.
  • Built personal relationships with guests to promote positive experiences.
  • Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
  • Developed comprehensive knowledge of historical landmarks, cultural events, and natural attractions to provide accurate information during tours.
  • Acquired proficiency in multiple languages to more effectively communicate with international visitors during guided tours.
  • Strengthened company reputation as a premier tourist guide service through consistently positive reviews from satisfied customers.

Teacher’s assistant

Centro Gerontológico - DIF Tabasco
08.2023 - 01.2024
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Mentored and tutored individual students needing additional help.

Teacher’s assistant

Elementary School “Leyes de Reforma”
07.2019 - 08.2019
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Mentored and tutored individual students needing additional help.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.

Education

Bachelor’s Degree - Languages

Universidad Juárez Autónoma De Tabasco
Villahermosa, Mexico
02-2024

Skills

  • Proficient in [English and Spanish]
  • Communication Skills
  • English-Spanish Translation
  • Tour coordination experience
  • Effective time management
  • Customer Service-oriented
  • Public speaking confidence
  • First aid training
  • Conflict resolution techniques
  • Crisis management
  • Cultural awareness
  • Presentation skills
  • Emergency response

LANGUAGE

English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Italian (Basic)
Elementary (A2)

References

Francisco, Palavicini Torres, Director of Casa Universitaria Cacao y Chocolate, francisco.palavicini@ujat.mx, 993-239-9711, Casa Universitaria Cacao y Chocolate

Timeline

Tourist Guide

Casa Universitaria Cacao y Chocolate
04.2024 - 08.2024

Teacher’s assistant

Centro Gerontológico - DIF Tabasco
08.2023 - 01.2024

Teacher’s assistant

Elementary School “Leyes de Reforma”
07.2019 - 08.2019

Bachelor’s Degree - Languages

Universidad Juárez Autónoma De Tabasco
Betsy Santos Mayo