Betty Avila
Beloit
Summary
Versatile professional with a multidisciplinary background in team management, HR compliance, and executive-level office administration. Adept at navigating fast-paced environments by applying a unique blend of leadership skills and refined customer service techniques. Recognized for the ability to manage high-priority projects while maintaining an organized, welcoming, and high-functioning office environment.
Overview
12
12
years of professional experience
Work History
Sales Manager
AT&T
01.2024 - 11.2025
- Developed and implemented strategic sales initiatives to boost sales.
- Collaborated with leadership team to align strategies to reach monthly targets.
- Led sales team to exceed monthly targets through effective coaching and performance management.
- Cultivated relationships with direct reports, resulting in increased employee loyalty and targets reached.
- Fostered a high-performance culture through motivation and recognition initiatives, increasing employee engagement.
- Facilitated open lines of communication between team members, encouraging collaboration and knowledge sharing to drive continuous improvement efforts across the organization.
- Conducted regular observations, providing constructive feedback to enhance team productivity.
- Managed a team of 16 service agents and had the highest resolve rate attainment in 2025.
Attendance Specialist
AT&T
09.2018 - 01.2024
- Monitored employee attendance, ensuring accurate record-keeping to be compliant with policies.
- Developed and implemented strategies alongside area managers to improve employee attendance rates across all lines of business.
- Collaborated with managers and area managers to address attendance-related issues and promote employee engagement.
- Provided training and support for staff on attendance tracking systems and best practices for reporting.
- Led initiatives to enhance communication regarding attendance expectations.
- Improved attendance rates by closely monitoring absences and implementing effective intervention strategies.
- Oversaw the attendance of over 200 employees and managed to successfully reduce absenteeism rate to be within target of 3.5%.
Staffing Coordinator
Staff On Site
10.2017 - 03.2018
- Prepared essential hiring paperwork for employees ie I-9 forms, w-4, etc.
- Coordinated recruitment processes to source qualified candidates for various client positions.
- Managed onboarding procedures, ensuring compliance with company policies and regulations.
- Developed and maintained strong relationships with clients to understand staffing needs and expectations.
- Addressed employee relations issues, harassment allegations and work complaints.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
Team Supervisor
West/Alorica
01.2015 - 08.2017
- Addressed team issues by monitoring trends to identify concerns and implement proactive solutions.
- Kept team operating efficiently, managing performance and correcting knowledge gaps.
- Enhanced job satisfaction with improved knowledge and open flow of communication about goals, updates and team successes.
- Coached new employees struggling with specific tasks.
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Carried out supervisory activities as outlined in organizational policies.
Bilingual Human Resource Service Center Representative
QPS Employment – Kerry Ingredients
09.2013 - 01.2014
- Offered friendly and knowledgeable customer service to team members and employees.
- Maintained and updated employee records to reflect changes in employment, compensation and withholdings.
- Reviewed new hire paperwork to confirm completion of forms and presence of supporting documentation.
- Organized employee records consistently, staying compliant with internal and government requirements.
Skills
- Bilingual
- Active listening
- Communication
- Customer service
- Recruitment Support
- Leadership/Management skills
- Problem-solving
- Emotional intelligence
- Performance Coaching
- Teamwork and Collaboration
- Team Development
- Team Leadership
- Employee Coaching and Mentoring
- Onboarding and Orientation
- Interpersonal Relations
Languages
English
Spanish
Timeline
Sales Manager
AT&T
01.2024 - 11.2025
Attendance Specialist
AT&T
09.2018 - 01.2024
Staffing Coordinator
Staff On Site
10.2017 - 03.2018
Team Supervisor
West/Alorica
01.2015 - 08.2017
Bilingual Human Resource Service Center Representative
QPS Employment – Kerry Ingredients
09.2013 - 01.2014