Betty Lepe
Puerto Vallarta
Summary
Enthusiastic, hard-working and self-motivated virtual Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems.and various administrative assistant tasks. Able to focus on work without the need for supervision and excellent customer service skills.
Overview
5
5
years of professional experience
Work History
Strategy Specialist
Alonso & Alonso Attorneys at Law
02.2024 - Current
* Conducted Video or Phone Call consultations with clients
* Ensured all information was accurate
* Discussed the immigration remedy for which the client qualified, including benefits, timelines, costs, payment plans, etc.
* Answered questions about their immigration remedy
* Collected down payments and/or PIF (Paid in full cases)
* Prepared invoices
* Scheduled appointments with the contract coordinator for welcome onboarding and contract signing
* Conducted follow-ups
The consultations I handled included T visas, VAWA, U visa investigations, U visa applications, MDA, One-Step AOS, and Consular Processing.
Intake + Sales
Alexandra Lozano Law Firm
09.2021 - 07.2023
- Sales
- Provide client with high level of customer service
- Qualify new leads
- Schedule appointments
- Accept payments
- Log notes in their CRM
- Organizing their personal to-do list and calendar
- Billing
- And providing other general administrative support
Education
Bachelor's Degree - Business Administration
07.2004
Skills
- Active listening
- Bilingual communication
- Customer service and client relations
- Problem-solving
- Time management
- Organized
- Teamwork
- Project planning
- Data entry
- Scheduling
- Appointment setting
- Office administration
- Administrative support
- Scheduling and calendar management
- Workflow planning
- Among others
Timeline
Strategy Specialist - Alonso & Alonso Attorneys at Law
02.2024 - Current
Intake + Sales - Alexandra Lozano Law Firm
09.2021 - 07.2023
University of UNIVA México - Bachelor's Degree, Business Administration