Bianca Jimenez

• Supplied customers with details on products, costs and stock status.
• Organized detailed documentation of accounts and contacts enhancing sales efficiency.
• Executed scripted communication strategies to convert prospects into successful sales.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Followed up on pending orders and inquiries in a timely manner.
• Worked in conjunction with outside sales representative to maintain and grow product sales.

Participated in sales training and workshops to improve sales techniques and product knowledge.

• Enhanced organization of documents, leading to improved workflow management.
• Managed incoming phone inquiries with efficiency.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Maintained and organized datasets containing client information.
• Greeted visitors and provided general information about the company.
• Directed customer inquiries to appropriate department personnel.
• Responded to customer issues to provide immediate resolution and improve retention.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Compiled data from various sources into organized reports for review by management team.
• Processed invoices for payment using accounting software applications.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Maintained inventory of office supplies and placed orders when necessary.
• Answered questions from customers regarding products and services offered by the company.
• Conducted research on various topics as requested by management.
• Scheduled appointments between clients and customers and internal staff members.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Regularly enhanced understanding of Company offerings to deliver accurate customer support.