Bianca Susana Lozoya Terrazas
Cd. Delicias
Summary
Billing professional with solid background in overseeing billing operations and ensuring accurate invoicing. Recognized for ability to improve team collaboration and drive results. Known for adaptability and reliability, with skills in process optimization and team management.
Overview
15
15
years of professional experience
Work History
Billing Team Lead
Magnolia Psychiatry
Houston, Texas (Remote)
11.2023 - 04.2026
- Enhanced client satisfaction with organized follow-ups on outstanding invoices, leading to improved cash flow management.
- Established clear communication channels between the billing team and other departments within the company; improving collaboration efforts toward resolving issues quickly.
- Provided guidance and support to team members during peak billing periods, ensuring efficient workload distribution and consistent adherence to established deadlines.
- Managed a team of six billing specialists for timely and accurate invoice generation and payment processing for patients and claims from the insurance companies.
- Coordinated the collections department on past-due accounts, contributing to improved overall collection rates while maintaining positive relationships with clients.
- Collaborated with medical assistants and customer service departments to resolve billing discrepancies, fostering strong interdepartmental relationships.
- Streamlined billing processes by implementing efficient procedures, resulting in reduced errors and increased productivity.
- Ensured compliance with federal, state, and industry regulations by staying informed of updates in policies or guidelines related to medical coding practices or other relevant financial matters.
- Maintained detailed records of all transactions processed by the billing team; enabling faster resolution of disputes or inquiries from clients when necessary.
- Created monthly reports highlighting revenue generation patterns as well as potential bottlenecks affecting cash flow or invoice accuracy rates; facilitating informed decision making at the executive level.
- Conducted regular performance reviews for team members, providing constructive feedback and identifying areas for improvement.
- Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered.
- Assisted the general manager on different duties regarding billing inquires and other patient situations.
Medical/Customer Service Interpreter
Propio Language Services
Cd. Delicias, Chihuahua
10.2022 - 03.2023
- Tasks performed: During this work period I was as a remote interpreter and could have over the phone or video calls since I had to use my laptop for this position, the tasks performed where to help two people with a language barrier to be able to communicate. I had to follow specific protocols to be able to attend correctly, examples of this were always to follow the protocol of introduction in each call, be respectful of both, always translate correctly and exactly what is said, always maintain a calm tone of voice and never raise your voice. Always looking for a way to make communication as clear and precious as possible between both people, there were certain tools that we could use to make that easier such as asking for a repetition or asking permission from the doctor, nurse or medical staff to be able to simplify or say with other words if the main message was not changed in any way.
Medical Interpreter
Datamark de Mexico SAdeCV
Cd. Chihuahua, Chihuahua
10.2019 - 11.2021
- Tasks performed: During this work period I was as OTP (Over the Phone) later changing to VRI (Video Remote Interpreter) the tasks performed in both positions was the same: Help two people with a language barrier to be able to communicate, normally this was between a patient and a doctor, nurse or some other medical staff. I had to follow specific protocols to be able to attend correctly, examples of this were always to follow the protocol of introduction in each call, be respectful of both, always translate correctly and exactly what is said, always maintain a calm tone of voice and never raise your voice. Always looking for a way to make communication as clear and precious as possible between both people, there were certain tools that we could use to make that easier such as asking for a repetition or asking permission from the doctor, nurse or medical staff to be able to simplify or say with other words if the main message was not changed in any way.
Purchasing Department (International)
Construelectrica y Servicios Multiples
Cd. Delicias, Chihuahua
06.2019 - 08.2019
- Tasks performed: Responsible for assisting the Purchasing Manager with the preparation of the request and purchase order for suppliers in the USA. In charge of following up on all purchase orders and being verifying the agreed delivery time. Received the material register in the Adminpaq for the preparation of the Kardex and invoices. Search for suppliers of different materials in the USA.
Customer Service Interpreter
Human Quality
Cd. Delicias, Chihuahua
05.2018 - 05.2019
- Tasks performed: Interpret customer service calls (insurance, financial, medical, 911 emergencies, etc.) between someone who speaks English and someone who speaks one of the other languages listed (called tripartite), conveying the message in a clear and concise manner for both parties. You are NOT chatting.
Purchasing Department (International)
Productora Internacional de Bebidas SA de CV
Cd. Delicias, Chihuahua
01.2018 - 04.2018
- Tasks performed: Look for new suppliers abroad and quote different products both new and existing. Find the best price and delivery time for urgent projects. Make the purchase order, be aware of the arrival of the invoice to make the payment request. Collect the documentation of the product verifying that it is complete and correct for import. Be aware and ensure payment on the established date to avoid problems of delay of the products. Work directly with the planning and sales area to be aware of the products requested by the client. Check in the system the requirements loaded daily and verify approval of the purchasing manager to be able to supply the product. Follow up on any customer complaints about finished products and follow up on complaints to suppliers about damaged or missing product.
Optics Assistant
Optipowe SA de CV (Devlyn Optics)
Cd. Delicias, Chihuahua
07.2017 - 12.2017
- Tasks performed: Perform eye exams, have a variety of frames, contact lenses, and accessories available to customers. Provide the best customer service and use convincing power to sell full items. Meet weekly and monthly team and individual goals. Fly and solve any questions you have about the items on the counter. Assist the person in charge when making inventories and capturing receipt of merchandise. Assist with the invoicing of any customer who requires an invoice.
Manager
Maryfer Travel Agency
Cd. Delicias, Chihuahua
05.2016 - 07.2016
- Tasks performed: Provide customer service explaining in detail the requirements and costs for the processing of the US Laser Visa, Temporary or Permanent Residence, Mexican Passport and Forgiveness procedure. Carry out the necessary documentation for the procedure and translate customer data for the American Consulate. Have an organized and archived control of the documentation of each client. Management of the agency’s cash and collection of advances and receipts for each trip. Responsible for the calculation and preparation of the payroll and to have an organized and controlled file of the payrolls for all the staff. Have a detailed control of all bank deposits and referrals. Assist the accountant with bank reconciliations.
Sales Agent
Ingenio Group
Cd. Delicias, Chihuahua
03.2016 - 05.2016
- Tasks performed: Cashier manager. Provide customer service and solve any questions you have about any of the products in the store. Offer the accessories available for the customer’s cell phone. Make contracts for tariff plans and portabilities. Assist the manager with store inventory every 6 months. Place weekly orders for merchandise and equipment. Have the store organized and stocked with variety and with availability for all equipment.
Customer Service Manager and Cashier
Operadora de Tiendas Futurama SA de CV
Cd. Delicias, Chihuahua
01.2015 - 02.2016
- Tasks performed: Attend the customer and resolve any questions or complaints about the store or service. Keep an orderly control of the deviations of the ATMs and the goals to be met each month. Hiring packers. Assist the customer with billing. Prepare work and recommendation letters. Process and inform about the Club Card and its benefits.
Agent (FedEx International)
Teleperformance of Chihuahua
Cd. Chihuahua, Chihuahua
06.2014 - 01.2015
- Tasks performed: Answer customer service calls for the US FedEx parcel in Spanish and English, solve any doubt or complaint about the service, schedule and give information about national and international collections and shipments.
Assistant Receptionist (Part-time/Bilingual)
National Chamber of Commerce
Cd. Delicias, Chihuahua
02.2011 - 06.2014
- Tasks performed: Perform the electronic filling of the Application for the Laser Visa to the U.S. consulate, Answering the company’s main phone lines, give excellent customer service, Provide travel information. Help with stationery and accounting filing.
Receptionist
Wrangler (Chihuahua)
Cd. Delicias, Chihuahua
06.2012 - 11.2013
- Tasks Performed: Assist the Human Resources department in hiring and selection of personnel for the different areas. Help with the registration or cancellation in IMSS using IDSE AND SUA programs. Help with any banking procedure. In charge of registering entry and exit of suppliers, visitors, as well as entry and exit of parcels. Have an organized and up-to-date archive of active and inactive employees. Assist in the translation of documents from Spanish and English to all management departments.
Education
Executive Assistant -
Cecati No.142
Cd. Delicias, Chihuahua01-2011
High School - undefined
Preparatory for Active Cooperation 20-30 Albert Einstein
Cd. Delicias, Chihuahua01-2010
Jr. High School - undefined
Maple Lake Jr. High
Maple Lake, Minnesota01-2008
Skills
Responsible
Organized
Customer Service and Relations
Bilingual (English/Spanish)
Work under pressure
Inventories
Managed programs: Excel, PowerPoint, Word, Adminpaq, Contapac, Adobe Photoshop, DRCHRONO, insurance portals
Invoice management
Payment processing
Compliance
Billing systems and software
Accounts receivable management
Claims processing
Timeline
Billing Team Lead
Magnolia Psychiatry
11.2023 - 04.2026
Medical/Customer Service Interpreter
Propio Language Services
10.2022 - 03.2023
Medical Interpreter
Datamark de Mexico SAdeCV
10.2019 - 11.2021
Purchasing Department (International)
Construelectrica y Servicios Multiples
06.2019 - 08.2019
Customer Service Interpreter
Human Quality
05.2018 - 05.2019
Purchasing Department (International)
Productora Internacional de Bebidas SA de CV
01.2018 - 04.2018
Optics Assistant
Optipowe SA de CV (Devlyn Optics)
07.2017 - 12.2017
Manager
Maryfer Travel Agency
05.2016 - 07.2016
Sales Agent
Ingenio Group
03.2016 - 05.2016
Customer Service Manager and Cashier
Operadora de Tiendas Futurama SA de CV
01.2015 - 02.2016
Agent (FedEx International)
Teleperformance of Chihuahua
06.2014 - 01.2015
Receptionist
Wrangler (Chihuahua)
06.2012 - 11.2013
Assistant Receptionist (Part-time/Bilingual)
National Chamber of Commerce
02.2011 - 06.2014
High School - undefined
Preparatory for Active Cooperation 20-30 Albert Einstein
Jr. High School - undefined
Maple Lake Jr. High
Executive Assistant -
Cecati No.142