SAP
Bibiana Gómez Chávez
Program Manager
Guadalajara, Jalisco
Summary
Results-driven Program Manager with extensive experience in operations, new product introduction (NPI), and quality management within the manufacturing industry. Leading cross-functional teams and driving process improvements, consistently enhancing customer satisfaction in a global environment. Expertise in project planning, APQP, regulatory compliance, and stakeholder engagement. PMP-certified professional with a strong background in lean methodologies, Six Sigma, and continuous improvement initiatives to deliver exceptional results.
Overview
9
9
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Operations Project Manager III
Jabil
12.2022 - Current
- Led New Product Introduction (NPI) projects, ensuring timely launches and compliance with APQP standards
- Managed cross-functional teams to drive process improvements, cost reductions, and operational efficiency
- Spearheaded global project planning and customer communication, ensuring seamless stakeholder alignment
- Conducted quote revisions for new products and led DFX, DFA, DFT studies for product qualification
- Facilitated customer visits and site engagements, strengthening relationships and securing project success
- Traveled to customer sites to align project execution with business objectives
New Product Introduction Coordinator
Plexus Corp
07.2021 - 12.2022
- Managed IQ, OQ, and PQ validation processes for medical device manufacturing
- Served as a key customer liaison, ensuring clear communication and project alignment
- Collaborated with engineering teams to assess technology needs for NPI
- Led APQP initiatives and ensured regulatory compliance in new product development
- Provided quote accuracy analysis and supported transition management for new product launches
Quality Engineer Sr.
Plexus Corp
08.2021 - 07.2022
- Directed medical protocol certification processes and regulatory audits (UL, ETL)
- Led cross-functional teams (CFTs) in quality improvement projects
- Managed 8D problem-solving methodologies to drive root cause analysis and corrective actions
- Developed and monitored key quality KPIs to improve test yields and reduce defects
Project Quality Engineer
Jabil Circuit de Chihuahua, S. de R. L. de C. V.
10.2015 - 08.2021
- Led quality assurance initiatives for mass production and NPI quality management
- Implemented flowcharts, PFMEA, and control plans to optimize product integrity
- Supervised supplier quality engineering (SQE) activities and conducted audits
- Managed SAP system configurations and MES (Manufacturing Execution System) processes
- Coordinated RMA processes and failure mode analysis, reducing scrap and rework rates
Education
Bachelor of Science - Industrial Engineering
Universidad Autónoma De Chihuahua
Chihuahua City, Chihuahua, Mexico 05.2010 - 01.2014
MBA - Finance
Universidad TecMilenio Chihuahua
Chihuahua City, Chihuahua, Mexico 05.2001 -
Skills
- Project & Program Management
- Agile,PMP, APQP, PPAP
- Stakeholder Engagement
- Global Team Leadership
- Operations & Quality Management
- Six Sigma
- 8D Methodology
- IQ, OQ, PQ Validation (Medical Sector)
- Supplier Quality Management
- Scheduling and planning
- Business analysis
- Compliance
- Technical Proficiency
Certification
Project Management Professional (PMP), Tecnológico de Monterrey, 2023
Additional Information
Open to relocation and international assignments, Passionate about continuous improvement, problem-solving, and team development.
Software
Agile
MRP Systems
AutoCAD
NX Unigraphics
Timeline
Operations Project Manager III
Jabil
12.2022 - Current
Quality Engineer Sr.
Plexus Corp
08.2021 - 07.2022
New Product Introduction Coordinator
Plexus Corp
07.2021 - 12.2022
Project Quality Engineer
Jabil Circuit de Chihuahua, S. de R. L. de C. V.
10.2015 - 08.2021
Bachelor of Science - Industrial Engineering
Universidad Autónoma De Chihuahua
05.2010 - 01.2014
MBA - Finance
Universidad TecMilenio Chihuahua
05.2001 -
Project Management Professional (PMP), Tecnológico de Monterrey, 2023
Certified Quality Engineer (CQE), Jabil Circuit, 2016-2017
Certified IPC Specialist – IPC-A-610, Jabil Circuit, 2016
Advanced Product Quality Planning (APQP), Universidad Autónoma de Chihuahua
Lean Six Sigma Black Belt Training, Jabil Circuit, 2018-2019
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