BIBIANA BERENICE MORENO LOPEZ

Customer Service

• Provided high-level administrative support, adapting proactively to team needs and aiding efficiency.

• Used open-ended questioning to understand customer needs and recommend appropriate products.
• Resolved customer queries using active listening and problem-solving skills.

• Welcomed guests, provided answers to questions and anticipated service needs.
• Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.

• Helped monitor playtime activities, closely watching students and behaviour, intervening with rule-breakers where required.

• Collaborated with team and property owners to develop new and exciting tours to attract ideal tourists and diversify services.

• Used a wide variety of skills, expertise and knowledge to assist staff with various tasks within a school setting.

• Operated amulti-line telephone system to take messages, give information, and direct callers.
• Supported guests with immediate, knowledgeable assistance for diverse needs.