Dynamic and results-driven Customer Service Director with a proven track record of leading high-performing, cross-functional teams across global organizations. Known for fostering collaboration and inspiring teams to exceed ambitious goals. Passionate about building meaningful connections between brands and consumers, with deep expertise in CPG, technology, retail, and entertainment—working with companies such as Samsung, Colgate-Palmolive, L'Oréal, and Liverpool. Currently leading operations at Lala, driving innovation and operational excellence in the dairy industry.
I lead high performing teams for CPG, retail and technology, developing strategies and innovative solutions that exceed client expectations under my management. Some examples are:
Some key areas where I focus are:
Skilled in managing client interactions
Team leadership & staff development
Training and coaching
Problem-solving abilities
Marketing strategy
Effective communication
Data-driven strategy execution
Agile market adaptation
Native Spanish speaker with fluent English