Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandon Eduardo Osorio Hernández

Brandon Eduardo Osorio Hernández

Tijuana

Summary

Dynamic Legal Compliance Specialist with a proven track record at Golden Money Transfer, adept at legal research and compliance training. Enhanced organizational transparency and reduced legal risks through proactive problem-solving and effective communication. Committed to fostering a culture of accountability while ensuring adherence to banking regulations and anti-money laundering practices.

Overview

4
4
years of professional experience

Work History

Legal Compliance Specialist

Golden Money Transfer - Sistema Movil De Servicios
02.2022 - Current
  • Enhanced transparency by monitoring internal practices and promptly addressing any deviations from established protocols.
  • Developed thorough training materials to educate staff on essential compliance topics, promoting a well-informed workforce.
  • Reduced legal risk exposure through proactive identification of potential compliance issues and efficient problemsolving.
  • Achieved optimal compliance with regulatory requirements by conducting thorough legal research and analysis.
  • Collaborated with management to develop risk mitigation strategies, resulting in a more secure organizational framework.
  • Conducted regular audits on company processes, identifying areas for improvement and ensuring continued legal compliance.
  • Educated employees on best practices for maintaining compliance, fostering a culture of accountability and responsibility.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

TaskUs
11.2021 - 01.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Call Center Services International
09.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Phisical Activity And Sports - Sports Sciences

Universidad Autonoma De Baja California
Tijuana, Baja California
07-2025

Skills

  • Legal research
  • Cross-border transactions
  • Records management
  • Anti-money laundering
  • Compliance training
  • Consumer protection
  • Banking regulations
  • Documentation skills
  • Reporting skills
  • Documentation review
  • Compliance monitoring
  • Due diligence

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Legal Compliance Specialist

Golden Money Transfer - Sistema Movil De Servicios
02.2022 - Current

Customer Service Representative

TaskUs
11.2021 - 01.2022

Customer Service Representative

Call Center Services International
09.2021 - 11.2021

Phisical Activity And Sports - Sports Sciences

Universidad Autonoma De Baja California

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Brandon Eduardo Osorio Hernández