Brandon Simmons

Resolved customer issues effectively.

Worked alongside restaurant leadership to tackle in-store issues.

Oversaw end-of-day financial handling and secure deposits.

Managed and directed more than seven staff members.

Delivered authentic care in resolving customer issues.

Ensured inventory consistency according to management's targets.

Consistently promoted specials and upsells, exceeding restaurant managers' goals.

Provided guidance to improve customer handling skills, fostering loyalty and repeat business.

Maintain PHI and personal informtion confidential

● create payment plans and options/receive payments, verify payments using ACH debt credit

● create detailed invoice, capability to explain each invoice with detail

● 100% confidence in what I do explain

●capability to remain calm during seriously irate customers

● handle on average 40 to 70 calls per hour with fast rate of resultion

● place / reship orders (medication)

● verify prescriptions and follow process procedures on refill medications

● employee of the month 5 times

● member satisfaction surveys 87.5% including over 400+ surveys

●applying members for foundations if under financial hardship

● creating new members accounts and profiles