Brandon Oswaldo Robles Alcaraz
Monterrey,Nuevo León
Summary
Proven Branch Manager with a track record of enhancing customer relationships and branch operations efficiency at Vapers Cafe Mexico. Skilled in MS Office and customer service, adept at decision-making and attention to detail. Successfully improved customer loyalty through proactive problem-solving and effective complaint resolution.
Overview
5
5
years of professional experience
Work History
Branch Manager
Vapers Cafe Mexico
03.2021 - 09.2023
- Crew leader and representant, focused on costumer service complaints and problem solving.
- Provide a weekly inventory of merchandise.
- Product installation and maintenance.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks.
Administrative Assistant
Campos Citrus
04.2019 - 02.2021
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
Cashier
Costco Wholesale Corp
10.2018 - 03.2019
- Greeted customers entering store and responded to customer needs as required.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in all store.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BBA - Sales, Merchandising, And Marketing
Tecmilenio University
Monterrey, Nuevo León, Mexico10.2024
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Decision-Making
- Cash Flow Management
- Marketing
- Proficient in MS Office
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Branch Manager
Vapers Cafe Mexico
03.2021 - 09.2023
Administrative Assistant
Campos Citrus
04.2019 - 02.2021
Cashier
Costco Wholesale Corp
10.2018 - 03.2019
BBA - Sales, Merchandising, And Marketing
Tecmilenio University
Similar Profiles
Allie BaileyAllie Bailey
Restaurant Hostess at The Mexico CafeRestaurant Hostess at The Mexico Cafe
Nicholas ByrtusNicholas Byrtus
Busser/Food Runner at The Mexico CafeBusser/Food Runner at The Mexico Cafe
Jade Mamea-EtuataJade Mamea-Etuata
Waitress at Mexico Takapuna & Mexico BritomartWaitress at Mexico Takapuna & Mexico Britomart