Braulio Andres Magallanes
Cabo San Lucas, BCS
Summary
Seasoned Senior Account Specialist with broad experience in financial account management, customer relations, and team leadership. Strengths lie in strategic planning, problem-solving and fostering client relationships to ensure satisfaction and retention. Past roles have consistently demonstrated positive impacts on business growth through effective account management and team collaboration. Resourceful Senior Customer Service Specialist recognized for productivity and efficiency in task completion. Excel in managing customer inquiries, resolving complex issues, and enhancing client satisfaction. Skilled in communication, problem-solving, and time management. Bring adaptability, empathy, and patience to excel in customer service roles.
Overview
6
6
years of professional experience
Work History
Senior Account Specialist
eBay International
Remotely
08.2023 - 07.2024
- As an Account Specialist for eBay International, I assist customers with processing refunds, handling returns for damaged or incomplete items, and guiding them in listing items on the platform without violating policies. I also support clients in managing negative feedback, understanding seller metrics, and navigating the benefits of annual memberships for becoming eBay partners. My role centers on ensuring smooth transactions, educating clients on best practices, and enhancing their experience on the site.
Travel Agent Assistant
Archer Travel Group
Remotely
10.2018 - 12.2023
- Working as a travel agent assistant for Archer Travel Group, I assist clients with booking hotels, resorts, tours, concerts, car rentals, and exclusive destination packages. I utilize Archer’s partnerships with major tourism providers, including popular destinations in the UK, Mexico, the US, and Canada. For North America, I specialize in highly sought-after cruise brands like Carnival, Royal Caribbean, and Norwegian. My focus is on providing seamless, personalized service to help clients experience unforgettable travel.
Vacation Counselor
Grupo Posadas
Morelia
02.2022 - 08.2023
- As a Vacation Counselor for Grupo Posadas, I book accommodations across our luxury brands like Live Aqua, Fiesta Americana, and Grand Fiesta Americana. I assist clients with reserving hotel rooms, resorts, cruises, car rentals, concert tickets, and exclusive destination packages. My goal is to deliver an exceptional experience, ensuring personalized service and attention to every detail to fulfill client preferences and elevate their vacation experience.
Reservations Agent
Enterprise Rent A Car
Remotely
04.2020 - 11.2021
- As a Reservations Agent at Enterprise Rent-A-Car, I assist clients with reservations, explain car types, handle invoices, provide roadside assistance, and manage upgrades or changes. My focus is on delivering excellent customer service with attention to detail.
Sales Development Representative
One Star Solutions
Remotely
08.2019 - 03.2020
- Working as a Sales Representative for One Star Solutions, I promoted the Housecall Pro app to service professionals across the U.S. And Canada, through high-volume cold calling, averaging 300 calls daily, to prospect leads. Once clients acquired memberships, I provided personalized onboarding and guidance to help them maximize their sales, improve customer experience, and enhance business efficiency with the app. This role focused on direct support to ensure clients could fully leverage Housecall Pro's features for their businesses' growth and success.
Education
Pending Termination - Journalism And Mass Communication
Universidad De Morelia
Morelis, Michoacan01-2022
High School Diploma -
Educacion Corporativa
Morelia, MIchoacan01-2018
Skills
- Account investigations
- Terms negotiation
- Account growth
- Product Knowledge
- Cold-calling
- Social Media Marketing
- Sales Presentations
- Promote products
- Customer Retention
- Account Management
- Customer feedback
- Team Leadership
- Persuasive Communication
- Customer Satisfaction
- Sales pitch development
- Team member motivation
- Sales process
- Professionalism
- Multitasking
- Upselling techniques
- Adaptability
- Stock management
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Accomplishments
- Certificate of Customer Service (Fiesta Americana Vacation Club)
- Top Performer Certificate (Live Aqua Residence Club)
- Performance & Skills Certificate (eBay GCX)
- Top Rated Performance (eBay Mexico)
- Certificate of Top RSA Agent (Enterprise)
Timeline
Senior Account Specialist
eBay International
08.2023 - 07.2024
Vacation Counselor
Grupo Posadas
02.2022 - 08.2023
Reservations Agent
Enterprise Rent A Car
04.2020 - 11.2021
Sales Development Representative
One Star Solutions
08.2019 - 03.2020
Travel Agent Assistant
Archer Travel Group
10.2018 - 12.2023
Pending Termination - Journalism And Mass Communication
Universidad De Morelia
High School Diploma -
Educacion Corporativa
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