BRENDA MADRIgal
El Paso
Summary
Hardworking Student offering part-time work experience. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team.
Overview
3
3
years of professional experience
Work History
Porter
Deployed Services
01.2023 - 06.2023
- Deployed services]
- Willed to learn and understand specifications of whichever department was assigned to
- Knowledge and experience with Warehouse, Medical, Roving, and Rover of entire facility (zone 8)
- Picked, lifted, and carried boxes to restock
- Committed to basic housekeeping, cleaned established area, and disinfected everything around.
- Opened doors for anyone entering and exiting pods
- Notified superiors of any safety hazards throughout facility
- Assisted in escorting guests to and from medical
- Restocked Snacks, towers, and baby stations around facility
- Stood and maintained presence when guests walked by
- Maintained professional work demeanor.
- Greeted guests with warmth and professionalism for friendly, helpful service
- Delivered guest messages quickly and correctly, maintaining information confidentiality
- Resolved guest inquiries punctually and politely for professional customer service
Nurse Assistant
Children's Hospital Juarez
01.2022 - 03.2022
- Volunteered at Juarez Children's Hospital, providing help to RN nurse; personal duties were to assist nurses with any help needed
- Used computers to complete necessary patient charts and document patient progress
- Provided efficient and courteous service to customers at all times
- Monitored, recorded, and reported symptoms or changes in patients' conditions.
- Managed up to 30 patients per day
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Call Center Agent
Gc services
07.2020 - 12.2020
- Met performance goals and call center metrics in fast-paced performance setting
- Managed over 40 calls per day.
- Learned company policies, rules, and performance requirements to achieve successful calling metrics
- Managed and resolved issues with customers during calls by following determined script
- Listened to feedback from call manager and implemented changes in future calls
- Anticipated customer concerns on calls by providing additional information
- Followed established procedures during calls with customers
- Used database system to record notes and call information
- Made appropriate account corrections to resolve customers' problems
- Processed customer adjustments to maintain financial accounts
- Processed debit and credit card and electronic check payments
Education
Associate of Science - Travel And Tourism Current Student, GPA: 4.0
El Paso Community College
El Paso 05.2024
High School Diploma -
El Dorado High School
El Paso, Texas05.2020
Skills
- Organizational skills
- Fast Learner
- Calm And Professional Under Pressure
- Technical Skills
- Interpretation And Translation Services
- Responding To Difficult Customers
- Time Management
- Active Listening
- Online Systems
- Office Skills
- Move, Carry, Lift, Push, Pull Objects
- Punctual and Dependable
- Valid Driver's License
- Sweeping and Mopping
- Janitorial Duties
- General Housekeeping
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Porter
Deployed Services
01.2023 - 06.2023
Nurse Assistant
Children's Hospital Juarez
01.2022 - 03.2022
Call Center Agent
Gc services
07.2020 - 12.2020
Associate of Science - Travel And Tourism Current Student, GPA: 4.0
El Paso Community College
High School Diploma -
El Dorado High School
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