Brenda Rodriguez
San Diego
Summary
Dedicated Logistics professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Business Development Manager
Toll Global Forwarding
San Diego
04.2018 - Current
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
District Sales Executive
Expeditors International of Washington
San Diego
05.2013 - 02.2018
- Grew portfolio from $50,000 GP to over $550,000 monthly.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
Account Manager
Expeditors International of Washington
San Diego
05.2010 - 04.2013
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Introduced new processes to improve account and market tracking for better data analysis.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
Ocean Import Manager
Expeditors International of Washington
San Diego
08.2003 - 04.2010
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Bachelor of Arts - International Business
San Diego State University
San Diego 2001
Skills
- Interdepartmental Collaboration
- Product Demonstration
- Sales Force Management
- Operating Procedures and Policies
- Strategic Planning
- Business Development
- Process Improvement
- Training and Development
Languages
Spanish
Advanced (C1)
Timeline
Business Development Manager
Toll Global Forwarding
04.2018 - Current
District Sales Executive
Expeditors International of Washington
05.2013 - 02.2018
Account Manager
Expeditors International of Washington
05.2010 - 04.2013
Ocean Import Manager
Expeditors International of Washington
08.2003 - 04.2010
Bachelor of Arts - International Business
San Diego State University
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